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CST Adds Warranty Service Claim System to Dealer Portal for LN

Crossroads RMC has once again partnered with Xenitel Managed Service Solutions and CST Industries to create a warranty service claim system for CST’s dealers. The project will provide a way for dealers to create a “warranty request claim” from within the dealer portal, defining the customer and product, and parts that failed, and selecting what parts they are claiming for replacement to install the replacement part. This service will be offered in addition to the parts online ordering system previously developed for CST. 

CST is a global leader in the manufacture and construction of factory coated metal storage tanks, aluminum domes and specialty covers.

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Tips:  LX | BPCS | M3

Two big sources of inefficiencies in manufacturing are paper and spreadsheets. I know that you love ‘em, but they are the cause of more problems than you probably realize. Think of how long it takes you to get paper based data into the hands of those who can do something valuable with the data. Are you capturing all of the information correctly? Timely? What about those spreadsheets? Can everyone access that information across your organization? Is that data married with all of the related data regarding your operations to give your executive and middle management the information they need when they need it?

Make your shop floor paperless and put in place systems that talk to one another and automatically pull and push data to and from your ERP so that you can look in one place for all the information you need to run your business effectively.

If you’re not doing this today, you might as well be burning money.

Ok… so you want to know the status of a specific shop order that was released two days ago.

What do you do?

It’s a sure bet that you have a manager, supervisor, or planner who can walk the floor and find the order at whatever work center it happens to be at. He/she can then answer “what operations have been completed and how many were completed?” All this requires leg work, and of course, a fair amount of time.

Now, if you have setup your BPCS master files properly, and you report transaction activity, you should be able to get those shop order statuses much faster using the SFC300 Shop Order Inquiry Screen.

At your fingertips you can see:

  • Release date & due date
  • How many hours remain in total and at each operation
  • The quantity required, what was finished and the remaining quantity
  • What components (materials) have been issued

Pretty basic information, right? Are you getting what you need to know? If not, then you may want to reexamine how your BPCS files are setup and what transactions along with their frequency are captured.

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Tips: LN | Baan

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