In today’s fast-paced business environment, maintaining an efficient and responsive ERP system is crucial for success. However, managing ERP support internally can be resource-intensive and distract from your core business objectives. That’s where Crossroads RMC comes in. With our on-demand ERP Expert Help Desk Service, your organization can enhance efficiency, boost customer satisfaction, and allow your team to focus on key business goals.

Key Advantages

• Round-the-Clock Support: Access functional and technical support 24/7, 365 days a year—even on weekends and holidays!
• In-depth Expertise: As an Infor Partner, we offer extensive knowledge across all Infor CloudSuite/LN & Baan versions, ensuring you get the best possible support.
• Comprehensive Technical Management: Expert assistance with extensions, personalizations, report development, and system administration to keep your environment optimized and tailored to your needs.
• Multiple Communication Channels: Reach out via phone, text, email, online portals, Microsoft Teams, web meetings, or in-person visits.
• Transparent Monitoring: Receive transparent monthly reports to keep track of service utilization.
• Disaster Recovery Solutions: Benefit from comprehensive ERP disaster recovery solutions tailored to safeguard your operations.
• Specialized ION Support: Get expert assistance with your ION data flows, workflows, and APIs for seamless integration and management.

Why Crossroads RMC - Partnering for Success

• Cost Savings: Outsourcing your ERP Help Desk with Crossroads RMC can significantly reduce the overhead costs associated with supporting and maintaining your ERP system.
• Access to Specialized Expertise: Our team consists of skilled consultants who are deeply familiar with your ERP systems. Their expertise ensures quick and effective resolutions to your issues, minimizing downtime and enhancing overall productivity.
• Scalability: Adjust the level of support as your business needs change, without the hassle of hiring or training new staff. Whether your company is growing, scaling down, or experiencing seasonal fluctuations, Crossroads RMC provides the flexibility to match your evolving requirements.
• Focus on Core Business: Free up your internal team to focus on strategic projects that drive growth and innovation. Outsourcing your ERP help desk allows your staff to concentrate on core business functions, leading to better use of time and resources.
• Comprehensive Partnership: At Crossroads RMC, we are dedicated t

Crossroads RMC has fine-tuned our Technical Help Desk Service to meet specific job requirements. Our service delivers product-level support and development assistance with significant cost savings compared to traditional models. Our Help Desk is a tailored service that provides a dedicated ERP LX/BPCS technical resource, ensuring our support precisely aligns with your needs for a more efficient and effective solution. 

Key Features:

• Flexible Hours: Tailored to fit your budget and requirements.
• Duration Options: Choose from 3, 6, 9, or 12-month agreements.
• Remote Accessibility: Primarily remote support with on-site options for comprehensive assistance.
• Expertise Spectrum: Includes RPG proficiency, robust documentation, design skills, IBM i system knowledge, job scheduling, SQL expertise, CL development, and more.
• Scope: Focuses on technical support and development, with application support available upon request.
   

What's NEXT together.
Schedule a brief consultation with Crossroads RMC to discuss your technical support and development needs. We’ll help define the right scope, duration, and expertise to align with your goals and budget.

Let’s design a Help Desk solution that fits your business.
Contact Crossroads RMC at 800.762.2077 to get started.

The calendar has turned to 2026, and for Infor Baan and LN users, the roadmap ahead is more critical than ever. As we move closer to the end-of-decade legacy milestones, the status quo is no longer a viable strategy for your mission-critical operations.

What is your 2026 ERP Roadmap?

Think of your ERP strategy as a high-stakes navigation system. Without a clear plan, you risk stalling your business growth, falling behind on automation, and facing the "performance debt" of aging systems.

As you kick off the new year, ask yourself:

• Does our legacy setup align with our 2026-2030 growth targets?
• Are we leveraging AI and automation, or are we stuck in manual, time-consuming workflows?
• Is our team fully trained on the latest features, or are we losing data integrity through "workarounds"?

How Crossroads RMC Can Future-Proof Your Operations

Whether you are optimizing your current system or planning a high-performance migration to Infor CloudSuite, we provide the specialized expertise that your business requires:

• Utilization Reviews: Identify where current systems are underutilized and align ERP functionality with current and future business goals, ensuring the software evolves alongside the company.

• Strategic Upgrades: Navigate the path from Baan or early LN 10.x) to the Infor CloudSuites to gain access to modern features such as AI-driven analytics and industry-specific capabilities.

• Hyper-Automation: Deploy ERP add-ons that eliminate manual data entry and connect your entire shop floor.

• Expert Training: Ensure your staff is prepared for the 2026 digital landscape with best-practice workshops.

Let’s Make 2026 Your Most Efficient Year Yet.

Don't let your ERP be a roadblock. Let’s turn it into your competitive advantage. Contact the Crossroads RMC team today to schedule your 2026 Strategy Session.

Contact the Crossroads RMC team today to schedule your 2026 Strategy Ses