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Infor LN Utilization Review & Process Improvement

Infor LN (ERP LN) Business Process Consulting & Utilization Review

Authoritative Knowledge

Crossroads RMC's consultants expertise comes from 30+ years of experience aligning Infor ERPs with manufacturer's unique business strategies. Our team excels at identifying the strengths and weaknesses of Infor ERP systems, and providing a comprehensive insight to improve efficiencies, lower costs, and maximize the return on your ERP investment. Whether you know exactly what needs to be done, or don't know where to start, Crossroads RMC works with your team to get you the most out of your Infor ERP.

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What is Business Process Consulting?

Crossroads RMC's consultants improve your Infor ERP system based on a pre-identified issue, often found during a Utilization Review. Our Business Process Improvement Consultants can fix your issue, train your team to resolve the issue, or work side by side with your team to resolve the issue.

What is a Utilization Review or ERP Assessment?

Crossroads RMC's consultants perform a complete review of your business processes that relate to your Infor ERP System. The assessment can be performed on-site or remotely, and include a comprehensive write up of the findings, prioritized recommendations that include estimated costs, benefits, and a plan of action to be systematically discussed with key management personnel. A typical Utilization Review is a deep dive that targets the business processes that require change to improve your system data and expected outputs, and typically takes a few days to complete. 

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Types of Infor LN Utilization Reviews

If your business requirements and your resources have undergone major change since your original implementation, it is time to take a look at your ERP system to see if it is being utilized properly. The Crossroads RMC Utilization Review is designed to work with your people to identify the best way to apply the powerful capabilities within the Automotive Exchange / ION, Technical, MRP, Supply Chain, Financial, and Manufacturing modules within the Infor LN software to best suit the needs of your business, not only today, but in years to come.

Automotive Exchange / ION Utilization Review analyzes these functional areas:

  • LN Master Data
  • Auto Exchange Set Up
  • ION Interface
  • How incoming/outgoing EDI messages and BODs are sent/received
  • How customers are currently set up
  • Transformation Services
  • Release Management
  • Shipping
  • Compliance
  • Administrative Functions
  • Exchange Services

Technical Systems Utilization Review analyzes these functional areas:

  • LN Infrastructure review (Install structure, services, components, etc.)
  • Internal Memory Management
  • Shared Memory Usage
  • User Setup
  • Authorizations (LN Authorization work bench)
  • Database Setup
  • Third-Party System Integration Review
  • DB User and Group Management
  • Backups, Log Monitoring, etc.
  • ION and LN UI Administration
  • Audit Management
  • EDI Setup
  • Performance Monitors/Boosters
  • Job Management

MRP Utilization Review analyzes the current setup and MRP reporting requirements for your organization to identify any missing or disconnected elements including the potential for improvement in the following areas:

  • Planning
  • Safety Stock
  • Scheduling
  • Production Operation Metrics

Supply Chain Utilization Review analyzes the current Warehousing, Procurement and Sales setup and requirements for your organization to identify any missing or disconnected elements including the potential for improvement in the following areas:


  • Master Data
  • Inventory Planning
  • Receipts
  • Inbounding / Outbounding
  • Shipments
  • Cycle Counting


  • Master Data
  • Purchase Requisitions
  • Quotations / Orders / Contracts / Schedules


  • Master Data
  • Quotations / Orders / Contracts / Schedules
  • Commissions & Rebates

Finance Utilization Review analyzes the current setup and the Financial reporting requirements for your organization to identify any missing or disconnected elements including the potential for improvement in the following areas:

  • Accounts Payable
  • Accounts Receivable
  • General Ledger
  • Cash Management
  • Financial Statements
  • Fixed Assets
  • Budget Control
  • Financial Integrations
  • Costing

Manufacturing Utilization Review analyzes the current Manufacturing setup and requirements for your organization to identify any missing or disconnected elements including the potential for improvement in the following areas:

  • Job Shop Control
  • Assembly Orders
  • Assembly Line Configuration
  • Production Orders
  • Variants
  • Production Order Planning
  • Projects
  • Material Issue
  • Bills of Material
  • Routings
  • Engineering Data Management
  • Tools Requirements Planning

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How can a Utilization Review help my company?

Your ERP system lies at the heart of your business. How it’s utilized is critical to operating a stable, well understood and effective business system. Crossroads RMC's consultants have helped 500+ Infor customers increase the return on their Infor ERP investment by utilizing proven processes to optimize your manufacturing systems through the most cost effective means possible.

My ERP Needs
an Upgrade

Businesses relying on outdated systems are open to increased vulnerability, decreased productivity and a loss of competitive advantages.

Upgrades & Implementations

It’s time to evaluate the functionality of your ERP system and how it supports your business initiatives. Newer ERP versions provide easy to implement workflows, and take your business to the next level with a cost-effective solution on premise or in the cloud.

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Our ERP Expert
Left the Building

Employees come and go, but not having the right people or tools to support your organization can be crippling.

Support & Training Services

Whether you have a quick question, need supplemental resources or training to tackle a specific problem, or require ongoing managed services, our consultants have the tools to help you through any unique ERP challenge. You can rely on our 35+ years of consulting expertise and 24x7 support.

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My Supply Chain
Needs Serious Help

The last thing you want to risk is your relationship with customers and suppliers, but having poor visibility to your supply chain does just that.

ERP Integration & ERP Enhancement

If you need to improve customer satisfaction or streamline communication with your suppliers, our team has the expertise to analyze your unique business challenges and provide you with a cost-effective solution that adds a competitive advantage.

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My ERP is
Stuck in a Rut

It's hard to stay competitive when business needs and ERP versions keep changing, but doing the same things over and over won’t yield different results.

ERP Utilization Review & Consulting

It’s time to evaluate the functionality of your ERP and how it supports your business initiatives. Our team has developed best practices to improve the way your employees, resources and technology work together. Performed on-site or by video analysis.

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Infor LN Utilization Review & Process Improvement Consulting

Typically 3-5 days per functional area including the post review write-up of findings.

Subject matter expert(s) from the area being reviewed. Time required is mostly for a pre and post review meeting and accessibility during the review to answer questions.

If possible, make a test system available that is a duplicate of production, make sure subject matter expert(s) can be available when needed, identify objective for the review, secure VPN access for the consultant doing the review.

The consultant will create a post-assessment summary document detailing his/her findings and recommendations and will conduct a post review meeting to review the entire document with your team.

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  • "Crossroads RMC has been one of those rare discoveries. Competent people that care that they do a good job and have a good way of communicating without being demeaning. We hope to have Crossroads RMC on our backup team for years to come."

    Nidec Avtron ManufacturingDirector of QA & MIS

  • "We are very happy with the results and by all accounts the project is a success. Crossroads RMC continues to deliver extremely knowledgeable consultants and project management. We simply wouldn't have made it without them. It continues to be a pleasure working with Crossroads RMC."

    Brandt Agricultural Products LtdIS Manager

  • "Crossroads RMC was instrumental in assisting us with upgrading our LN system from 10.2 to 10.6. We had a few security obstacles that we had to work around and a short time frame in which to complete the project, but Crossroad was quick to resolved the issues to get the new system online. They were integral part of our success."

    HunterDouglasIT Specialist

  • "FSB North America Inc. had a desperate need for inventory control capabilities in conjunction with our Infor ERP LN deployment. Crossroads RMC not only had a solution, but also a deployment process that was simple, patient and knowledgeable. We are extremely happy with the Crossroads RMC Data Collection solution (Web Collect) and have seen our efficiency increase significantly. Crossroads RMC completed the project on time and on budget. We are happy to have chosen them for this project."

    FSB North America Inc.Warehouse Operations & IT Manager

  • "Improving the efficiency of all our operations is key to our ongoing success. Crossroads RMC’s Data Collection solution clearly can help us on an ongoing basis, and it offers immediate improvement and a foundation we can continue to build on."

    RHI MagnesitaIT Manager

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    "The recent BPCS work completed by Crossroads RMC was the most satisfying consulting project I have been involved with over my 20 year career, some of that having been a consultant myself. Hugh Carty and Luis Diaz are both very competent and efficient technically but also, importantly, respectful and courteous to all employees with whom they worked. They are what a consultant should be. Should the need arise again we will certainly hope to obtain their services."

    Central Wire IndustriesIT Director

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    "Crossroads RMC has a highly responsive Director of their IBM i Group in Frank Petrasio. During our implementation of Infor’s ERP LX, we needed additional assistance beyond what Infor could directly provide. Another consultant that I trusted and respected suggested that I contact Frank. The short version of the story is “I did and I’m pleased with the results”. I used resources recommended and assigned by Frank who were both 3rd party and direct employees in the areas of EDI, OLM, Finance, and general programming during our conversion and go-live. Post go-live, I was searching for assistance with the possibility of implementing the ECC (Engineering Change Control) module of LX. I again reached out to Frank for a resource and had the opportunity to work with a consultant who knew more about ECC than anybody else I could find from any company. Overall, I would say that my experience with Frank, his company and their resources could be summed up like this: “I found a Director who understands responsiveness, works diligently to provide quality resources, met some amazing consultants and got some amazing results.” If you have need of IBM i services, contact Crossroads RMC and speak with Frank Petrasio. I believe you’ll be as happy as I have been."

    Peterson Manufacturing Company Corporate Director of IT

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    "We sought out Crossroads RMC to be our main source of service on our aging ERP system that is becoming more difficult to maintain internally. Every task, request and email has been answered with accuracy and professionalism. We look forward to continuing our relationship with Crossroads RMC and consider them a valuable partner to our support team."

    Western Industries Plastics Products LLCIT Manager

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    "Our upgrade from BPCS 6.1 to LX 8.3 was greatly aided by Crossroads RMC. Their extensive knowledge of the financial system was a saving grace for us since we had a system that was setup over 15 years ago by people no longer in the company. The patience and professionalism of Hugh Carty made the transition much less complicated and frustrating. There is no doubt in my mind that it would have taken a much longer period and a substantially more painful path if it was not for Crossroads RMC bending over backwards to accommodate our processes and time constraints. Crossroads RMC was also able to help us with AS400 technical training, MRP production system design and pricing using Promotions and Deals. This large swath of knowledge was very helpful in management discussions. Thanks to the Crossroads RMC team and in particular Hugh Carty, Yupo was able to bring this implementation under budget and on time."

    Yupo Corporation USAIT Manager

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    "Crossroads RMC has been a valued and trusted technology partner for a decade. The Crossroads RMC consulting and technical teams have enabled Mohawk to achieve the maximum benefits of our BPCS enterprise resource planning implementation. Crossroads RMC is responsive to all of our consulting and technical requirements ranging from daily operational issues to large-scale systems integration projects. Recently, Crossroads RMC supported the design and implementation of a highly successful eBusiness project to integrate our customers, banking institutions, and third- party warehouses to our enterprise-systems. Mohawk will continue to partner with Crossroads RMC to leverage information technologies, to maintain a competitive edge and to remain the largest manufacturer of premium printing, writing and imaging papers in the country."

    Mohawk Fine PapersDirector, Business Process Management & Information Technology

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    "Crossroads RMC supported us in our corporate pursuit of “Excellence of Finance”. They helped us reduced the mundane day-to-day tedious functions in Finance by building automated reconciliations and interfaces that allow us to provide our financial statements to our shareholders in much less time on a monthly basis."

    Sandvik Materials TechnologyCIO SMT Americas

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    "Regarding ION development work / interface to EAM. Tim Baker completed every task in a timely manner and was very easy to work with. I feel the value of Tim’s work is exceptional and I would recommend his services to any company that is looking for a competent project developer / coder. I truly believe that Tim’s skill set is one of the best values for the dollar of any consultant I have worked with on any Infor product. Thanks and I look forward to future projects with Crossroads RMC."

    Yupo Corporation USAIT Manager