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CST Adds Warranty Service Claim System to Dealer Portal for LN

Crossroads RMC has once again partnered with Xenitel Managed Service Solutions and CST Industries to create a warranty service claim system for CST’s dealers. The project will provide a way for dealers to create a “warranty request claim” from within the dealer portal, defining the customer and product, and parts that failed, and selecting what parts they are claiming for replacement to install the replacement part. This service will be offered in addition to the parts online ordering system previously developed for CST. 

CST is a global leader in the manufacture and construction of factory coated metal storage tanks, aluminum domes and specialty covers.

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Tips:  LX | BPCS | M3

In Infor LX, there are two ways to enter indirect labor. You can use either SFC600 or SFC650.
 

  1. If you use SFC600 and enter a reason code for the indirect labor, the reason you entered is written to the Labor Ticket file.
  2. If you use SFC650 and enter a reason code for the indirect, the reason code is not written to the labor Ticket file.

 

In either case, the reason code is not validated from the transaction file because there is no indirect transaction code. The indirect code that can be setup is machine downtime. If you need to validate and track indirect by reason and validate the reason code, then you may want to explore an MES solution that works with Infor LX.

 

Certain industries require lot control, where others may find it an option based on how they want to trace the material used in a product in the event of a defect, or recall.

LX provides tight lot controls and flexibility with lot number assignments. Shop orders can have a pre-assigned lot number, or a lot number can be automatically assigned when the item is produced. You can also assign a specific lot number for the entire shop order, or for each item/quantity reported against a shop order.

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Tips: LN | Baan

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