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CST Adds Warranty Service Claim System to Dealer Portal for LN

Crossroads RMC has once again partnered with Xenitel Managed Service Solutions and CST Industries to create a warranty service claim system for CST’s dealers. The project will provide a way for dealers to create a “warranty request claim” from within the dealer portal, defining the customer and product, and parts that failed, and selecting what parts they are claiming for replacement to install the replacement part. This service will be offered in addition to the parts online ordering system previously developed for CST. 

CST is a global leader in the manufacture and construction of factory coated metal storage tanks, aluminum domes and specialty covers.

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Tips:  LX | BPCS | M3

The system automatically performs offsets for requirements dates for components in the MPS/MRP calculations. It also performs offsets for calculation of material need dates at the time that shop orders are released.

To calculate the offset, the system takes the parent lead time from the Item Master and adjusts it by the bill of materials offset (plus or minus) for the component. This gives the lead time days for that specific component. The system starts with the due date of the parent and backs up and skips all non-workdays in the shop calendar.

Note that the offset calculation uses only calendar records that have a blank work center (the calendar record applies to all work centers). See the information for the Shop Calendar Maintenance program, SFC140, in your Shop Floor Control documentation for shop calendar details.

For either file, you must specify a valid location code as defined in the Location Master File.

If the machine master locations are blank, then the work center locations are used. There are cases where you may want to do a combination between the two in defining the locations.

Let’s say the end item has one operation. The operation is at work center 510 and Machine A is in the work center. You have locations setup in both the Work center file and the Machine master File. You report 100 complete at the work center without specifying the machine.

In this case, the inventory will be processed based on the locations defined in the work center file. If the transaction included the machine number, then the locations in the machine file would be used.

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Tips: LN | Baan

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