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CST Adds Warranty Service Claim System to Dealer Portal for LN

Crossroads RMC has once again partnered with Xenitel Managed Service Solutions and CST Industries to create a warranty service claim system for CST’s dealers. The project will provide a way for dealers to create a “warranty request claim” from within the dealer portal, defining the customer and product, and parts that failed, and selecting what parts they are claiming for replacement to install the replacement part. This service will be offered in addition to the parts online ordering system previously developed for CST. 

CST is a global leader in the manufacture and construction of factory coated metal storage tanks, aluminum domes and specialty covers.

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Tips:  LX | BPCS | M3

In Infor LX, there are two ways to enter indirect labor. You can use either SFC600 or SFC650.

  • If you use SFC600 and enter a reason code for the indirect labor, the reason you entered is written to the Labor Ticket file.
  • If you use SFC650 and enter a reason code for the indirect, the reason code is not written to the labor Ticket file.

In either case, the reason code is not validated from the transaction file because there is no indirect transaction code. The indirect code that can be setup is machine downtime. If you need to validate and track indirect by reason and validate the reason code, then you may want to explore an MES solution that works with Infor LX.

Ok… so you want to know the status of a specific shop order that was released two days ago.

What do you do?

It’s a sure bet that you have a manager, supervisor, or planner who can walk the floor and find the order at whatever work center it happens to be at. He/she can then answer “what operations have been completed and how many were completed?” All this requires leg work, and of course, a fair amount of time.

Now, if you have setup your BPCS master files properly, and you report transaction activity, you should be able to get those shop order statuses much faster using the SFC300 Shop Order Inquiry Screen.

At your fingertips you can see:

  • Release date & due date
  • How many hours remain in total and at each operation
  • The quantity required, what was finished and the remaining quantity
  • What components (materials) have been issued

Pretty basic information, right? Are you getting what you need to know? If not, then you may want to reexamine how your BPCS files are setup and what transactions along with their frequency are captured.

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Tips: LN | Baan

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