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CST Adds Warranty Service Claim System to Dealer Portal for LN

Crossroads RMC has once again partnered with Xenitel Managed Service Solutions and CST Industries to create a warranty service claim system for CST’s dealers. The project will provide a way for dealers to create a “warranty request claim” from within the dealer portal, defining the customer and product, and parts that failed, and selecting what parts they are claiming for replacement to install the replacement part. This service will be offered in addition to the parts online ordering system previously developed for CST. 

CST is a global leader in the manufacture and construction of factory coated metal storage tanks, aluminum domes and specialty covers.

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Tips:  LX | BPCS | M3

If the item being received needs to be inspected prior to being available for use, there are two schools of thought.

The first is to receive the item to a QC hold location. The downside is the item will show up in on hand inventory.

A better method would be to do a PO receipt to inspection. Both Inv500 and Pur550 support this method. Now you have received the item without showing it in inventory. Only the PO quantity in inspection is updated. This method also allows you to create an Inspection Dispatch Report. After the QC process for the item is complete, then the transaction Receipt from Inspection to Stock is processed. That transaction then updates the PO quantity received field and the Item on hand field in inventory.

The shop order release date is the date that the shop order is scheduled to be released for production.

If you want to use the backward schedule method, make sure the release date is blank and the due date is maintained.

If you maintain the quantity on the shop order and the due date is prior to the system date, the due date and the release date are the same.

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Tips: LN | Baan

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