After a week of blocking the Suez Canal, the now-famous cargo ship, Ever Given has been freed from the 27,000 cubic meters of sand and mud that were surrounding the ship. Supply chains are flowing again. I for one am very glad to hear that the ship has been freed since coffee, toilet paper and a whole host of other items were being held up! In all seriousness, it was and is a crisis that will have ripple effects on the global economy.

As I often do, I started to relate this crisis to the world of ERP that we live in. Although we are not responsible for dealing with a situation like what happened in the Suez Canal, we all deal with problems in our jobs every day. Some of these problems are small, and some are not so small. Some problems are caused by human error, some by prevailing winds that blow us in a particular direction, and some by circumstances out of our control. It is what we do about the problems we encounter that make all the difference. We could bury our heads and hope the problems somehow go away on their own, or we can take action and do something to bring about the change necessary to get past the blockage.

I see “blockages” every day in working with my customers. Sometimes it is a lack of understanding of best practices in a given department, or a reliance on tribal knowledge that determines how and why something is done in the system, or inefficient manual processes destroying a company’s efficiency, or hundreds (or thousands) of customizations standing in the way of an upgrade, or employees labeling an ERP system as “no longer a fit” when their company is only using 10% of the available functionality in the system.

So, maybe today we could focus on what it would take to remove the “blockage” that we have in our way. What benefits could we realize if we worked together to bring about incremental change? Could we actually get that upgrade done? Could we start operating based on industry-leading best practices? Could we increase our market share? Could we decrease our costs and boost our revenue? All of this is possible.

Contact me today so that we can begin to work together to solve the problems that stand in the way of your progress.

solutions@crossroadsrmc.com or 800.762.2077

Maybe it's time to get more out of your Infor ERP system?

TIME TO UPGRADE?

NOT UPGRADING?

Our goal is your goal…to make 2021 the best year possible... 

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

• TELEPHONE SUPPORT:
  Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
• ONLINE SUPPORT:
  Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
• REMOTE & ON-SITE CONSULTING:
  Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
• BUSINESS ASSESSMENTS:
  Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

So, you implemented your Infor ERP system 5, 10, 15, 20+ years ago, and now there are only a handful of people left from that implementation. Since most of the how and why walked out the door, how much longer can you get by on “tribal knowledge”?  

What’s the best way to proceed? Consider retraining your staff.

Crossroads RMC's consultants have had great success delivering highly impactful, focused training that shows an immediate benefit. Contact us to discuss how we can develop a training plan that is right for your business.

Are you on the latest porting set for your version of Infor LN or Baan? Check here to be sure:

VERSIONS: Infor LN, Infor Baan ERP 5.0c, Infor Baan IVc4

LAST MODIFIED ON:
13th Jan, 2021: Updated with 9.3i porting set, see KB 2176336 for this version. Available from LN CE release 2021.01
9th Oct, 2020: Updated with 9.3h porting set, see KB 2158949 for this version. Available from LN CE release 2020.10
9th July, 2020: Updated with 9.3g porting set, see KB 2142625 for this version. Available from LN CE release 2020.07
10th April, 2020....

Use F14 from a menu to display the Special Functions screen, SYS50007.
From this pop-up screen you can access the following menu options:

• JCDA Maintenance (SYS010D)
• Display Output Queue
• Display User Output
• Send Messages
• Display Messages
• Display Job Log
• Display Submitted Jobs
• Display Remembered Keys
• Menu Maintenance (SYS147)
• Menu Print (SYS148)

This menu is only available from the character0based user interface. Infor Webtop users can access programs from the Quick Launch Menu.

We brought in our partners at Avalara to make sure you are up-to-speed on recent sales and use tax changes and ready for those to come in 2021. We’ll cover:

• The impact of COVID-19 in 2020 and its influence on 2021
• Why understanding economic nexus and its triggers is more important now than ever
• New tax obligations resulting from increased marketplace sales
• The international market and changes to cross-border e-commerce compliance
• Answers to your questions – live!

Date/Time: February 9, 2021 at 11 AM PST / 1 PM CST / 2 PM EST
Duration: 45 minutes
Cost: Free!

Don’t miss this in-depth review of the 2020 sales tax changes you need to know about in order to have a successful 2021.

Register Today>