In today’s fast-paced business environment, maintaining an efficient and responsive ERP system is crucial for success. However, managing ERP support internally can be resource-intensive and distract from your core business objectives. That’s where Crossroads RMC comes in. With our on-demand ERP Expert Help Desk Service, your organization can enhance efficiency, boost customer satisfaction, and allow your team to focus on key business goals.

Key Advantages

• Round-the-Clock Support: Access functional and technical support 24/7, 365 days a year—even on weekends and holidays!
• In-depth Expertise: As an Infor Partner, we offer extensive knowledge across all Infor CloudSuite/LN & Baan versions, ensuring you get the best possible support.
• Comprehensive Technical Management: Expert assistance with extensions, personalizations, report development, and system administration to keep your environment optimized and tailored to your needs.
• Multiple Communication Channels: Reach out via phone, text, email, online portals, Microsoft Teams, web meetings, or in-person visits.
• Transparent Monitoring: Receive transparent monthly reports to keep track of service utilization.
• Disaster Recovery Solutions: Benefit from comprehensive ERP disaster recovery solutions tailored to safeguard your operations.
• Specialized ION Support: Get expert assistance with your ION data flows, workflows, and APIs for seamless integration and management.

Why Crossroads RMC - Partnering for Success

• Cost Savings: Outsourcing your ERP Help Desk with Crossroads RMC can significantly reduce the overhead costs associated with supporting and maintaining your ERP system.
• Access to Specialized Expertise: Our team consists of skilled consultants who are deeply familiar with your ERP systems. Their expertise ensures quick and effective resolutions to your issues, minimizing downtime and enhancing overall productivity.
• Scalability: Adjust the level of support as your business needs change, without the hassle of hiring or training new staff. Whether your company is growing, scaling down, or experiencing seasonal fluctuations, Crossroads RMC provides the flexibility to match your evolving requirements.
• Focus on Core Business: Free up your internal team to focus on strategic projects that drive growth and innovation. Outsourcing your ERP help desk allows your staff to concentrate on core business functions, leading to better use of time and resources.
• Comprehensive Partnership: At Crossroads RMC, we are dedicated t

You use LN audit features to fully or partially log changes that users make to the LN database tables when they use LN sessions.

The audit functionality is based on the concept of audit profiles. In an audit profile, you define which tables and fields are audited and when, in the context of an audit profile. To bundle profiles in the same functional area, you can relate the profiles to audit categories. You can export and import audit profiles with various options to enable a quick configuration. The audit trail is stored in sequence files, which are generated for each combination of company and table.

Note: For some important parameter tables it is required that auditing is enabled.

You can view or print the history of modifications.

To avoid having to report quantities also at the order level, set the Post to Inventory when Reporting on Last Operation parameter to Yes in these sessions:

• Production Order Parameters (tisfc0100s000) > Planning tab
• Production Settings by Site (timfc0180m000) > Production Order tab

With regard to as-built handling, because JobControl acts as a reporting tool similar to the Machine Work List (tisfc4600m000) session, we recommend these settings in the Production Order Parameters (tisfc0100s000) session (Miscellaneous tab) and Production Settings by Site (timfc0180m000) session (Production Order tab):

• In the Serials section, set the Generate Serial Numbers parameter to On Printing Documents or On Release as the serial number that can be selected in JobControl to report completed or rejected products must have the Valid status in LN.
• In the Serials section, we recommend setting the As-Built Status Handling parameter to Manual as the serial number assignment is performed in JobControl.

When the invoice is copied, the status in the Invoice Status field in the Received Purchase Invoices (tfacp1500m000) session is set to Registered. The invoice cannot be copied again.

Note: If you have started this session using the browse arrow, you can only find and select a record.

Field Information

• Invoice-from Business Partner: The invoice-from business partner
• Document - The document number: The document number is a sequence number under which the invoice is temporarily recorded. When an invoice is registered officially, you must assign the invoice to a different number, in combination with a transaction type.
• Business Partner Invoice Number: The invoice-from business partner's invoice number is the invoice identification used in LN: This number is printed as the payment reference when the invoice is paid.
• Invoice Date: The date printed on the invoice. This date is used as a reference date for the term of credit allowed.
• Currency: The invoice currency
• Amount: The invoice amount

FINANCE: Copy Received Purchase Invoices (tfacp1210m000)

OPERATIONS: Production Order Parameters

TECHNOLOGY: Audit Configuration Management

Crossroads RMC has fine-tuned our Technical Help Desk Service to meet specific job requirements. Our service delivers product-level support and development assistance with significant cost savings compared to traditional models. Our Help Desk is a tailored service that provides a dedicated ERP LX/BPCS technical resource, ensuring our support precisely aligns with your needs for a more efficient and effective solution. 

Key Features:

• Flexible Hours: Tailored to fit your budget and requirements.
• Duration Options: Choose from 3, 6, 9, or 12-month agreements.
• Remote Accessibility: Primarily remote support with on-site options for comprehensive assistance.
• Expertise Spectrum: Includes RPG proficiency, robust documentation, design skills, IBM i system knowledge, job scheduling, SQL expertise, CL development, and more.
• Scope: Focuses on technical support and development, with application support available upon request.
   

What's NEXT together.
Schedule a brief consultation with Crossroads RMC to discuss your technical support and development needs. We’ll help define the right scope, duration, and expertise to align with your goals and budget.

Let’s design a Help Desk solution that fits your business.
Contact Crossroads RMC at 800.762.2077 to get started.