In today’s fast-paced business environment, maintaining an efficient and responsive ERP system is crucial for success. However, managing ERP support internally can be resource-intensive and distract from your core business objectives. That’s where Crossroads RMC comes in. With our on-demand ERP Expert Help Desk Service, your organization can enhance efficiency, boost customer satisfaction, and allow your team to focus on key business goals.

Key Advantages

• Round-the-Clock Support: Access functional and technical support 24/7, 365 days a year—even on weekends and holidays!
• In-depth Expertise: As an Infor Partner, we offer extensive knowledge across all Infor LN & Baan versions, ensuring you get the best possible support.
• Multiple Communication Channels: Reach out via phone, text, email, online portals, Microsoft Teams, web meetings, or in-person visits.
• Transparent Monitoring: Receive transparent monthly reports to keep track of service utilization.
• Disaster Recovery Solutions: Benefit from comprehensive ERP disaster recovery solutions tailored to safeguard your operations.
• Specialized ION Support: Get expert assistance with your ION workflows for seamless integration and management.

Why Crossroads RMC - Partnering for Success

• Cost Savings: Outsourcing your ERP Help Desk with Crossroads RMC can significantly reduce the overhead costs associated with supporting and maintaining your ERP system.

Crossroads RMC has fine-tuned our Technical Help Desk Service to meet specific job requirements. Our service delivers product-level support and development assistance with significant cost savings compared to traditional models. Our Help Desk is a tailored service that provides a dedicated ERP LX/BPCS technical resource ensuring our support precisely aligns with your needs for a more efficient and effective solution. 

Key Features:

• Flexible Hours: Tailored to fit your budget and requirements.
• Duration Options: Choose from 3, 6, 9, or 12-month agreements.
• Remote Accessibility: Primarily remote support with on-site options for comprehensive assistance.
• Expertise Spectrum: Includes RPG proficiency, robust documentation, design skills, IBMi system knowledge, job scheduling, SQL expertise, CL development, and more.
• Scope: Focuses on technical support and development, with application support available upon request.

What's NEXT together.
Embrace a streamlined, reliable, and empowered LX/BPCS environment that aligns our solutions with your business goals and budgetary needs.

Request a consultation  |  800.762.2077

In light of the recent tariffs on imports from Canada, Mexico, and China, effective April 2, 2025, adapting your business operations is crucial to your success. Infor ERP LX offers robust solutions for managing these new trade regulations through its advanced tariff processing functionalities. This system ensures accurate duty calculations and compliance with the latest regulations, helping you streamline operations and maintain competitiveness.

For specialized support and to optimize your ERP system, partner with Crossroads RMC. Our expertise in ERP LX will help you navigate these changes efficiently.

Learn how Infor ERP LX and Crossroads RMC can support your business in these evolving times.

Companies are developing procedures for entering data into an ERP system and for archiving manuals, drawings, specs, and other hard-copy documents. However, in many cases there is no defined procedures to store historical electronic data. Archiving electronic data should be an integral part of your business processes. 

Generally, archiving is the process of moving historical data from the operational environment to a special archive environment. At home, you might move old bank statements from a closet in your study to a box in the attic. At the office, you might store old hard copies of purchase orders in a room far from your own desk. Just because you no longer need the information in your daily work, does not mean you can dispose of the information. In terms of electronic data in your ERP system, archiving means moving historic data from the operational company to a special archive company; in that way, the historic data will be out of your way and safely stored. To free up disk space on your machine after you have archived the data, you can also move the historic data to an external medium.

Archiving strategy:

You can block a warehouse for inbound procedures, outbound procedures, or both. For example, you can block inbound and outbound procedures for a warehouse if the warehouse must be closed temporarily for inspection.

You can impose these types of blockings:

• Full block: Full block on warehousing procedures.

• Interactive block: Override blocking allowed except blocks on confirm shipment or confirm receipt.

If you impose a full block on inbound procedures...

You can generate interest invoices for paid invoices, partially paid invoices, and unpaid invoices. In addition, after you generate and send an interest invoice, you can generate a subsequent interest invoice for the next period.

Setting up interest invoicing: You can set up interest invoicing in Accounts Receivable and the General Ledger.
To set up interest invoicing, use these sessions:

• Invoice-to Business Partner (tccom4112s000)

For invoice-to business partners...

FINANCE: Interest Invoices

OPERATIONS: Blocking or Unblocking Warehouses

TECHNOLOGY: Archiving Concept

You can create new macros in the Infor LX Configurable Enterprise Financials CEA107. 

On the Macro Definition window, you define the source file and the field in which you perform an arithmetic or special operation. For example, you can create a macro to accrue sales commission based on revenue. Your source file and field are the Invoice Line History (SIL) file and the G/L revenue (ILREV) field. 

Select Functions to access the Macro Functions window, on which you define the arithmetic, character, or special operation to process against the defined source field. In the previous example of accrued sales commission, you enter an arithmetic operation of multiply (*) and an operand value for the percentage, such as 0.05 for five percent. 

Note:  Previously created user defined macros will have to be updated to include any expanded field sizes in V84.