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CST Adds Warranty Service Claim System to Dealer Portal for LN

Crossroads RMC has once again partnered with Xenitel Managed Service Solutions and CST Industries to create a warranty service claim system for CST’s dealers. The project will provide a way for dealers to create a “warranty request claim” from within the dealer portal, defining the customer and product, and parts that failed, and selecting what parts they are claiming for replacement to install the replacement part. This service will be offered in addition to the parts online ordering system previously developed for CST. 

CST is a global leader in the manufacture and construction of factory coated metal storage tanks, aluminum domes and specialty covers.

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Tips:  LX | BPCS | M3

Use the Invoice Level Inquiries program, ACR300D7, to perform online customer account receivable inquiries and to perform write-off transactions on open invoices. The inquiries display customer master file and credit information, open and closed invoices, debits, credits, payments, and dunning statuses. Additional detail information is available, such as original prefix and document number, customer order number, customer purchase order number, reason codes, and currency.

You can view closed items for a period specified in Transaction History System Parameters, SYS824D-01.

Open items are aged in one of five user-defined aging periods as defined in Accounts Receivable Parameters, ACR820D-01.

This program features multiple-level shop calendar maintenance. You can maintain a shop calendar at the global, facility, or work center level. Global level entries override default values found in Work Center Maintenance, CAP100D1, for any program that uses the shop calendar.

Facility overrides affect all work centers in a Facility and are exceptions to the global level. Exceptions defined at the Facility level apply to all work centers for the facility. Work Center calendar entries are the most specific. These entries apply....

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Tips: LN | Baan

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