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Infor LX Tips, Infor LN Tips, BPCS Tips, Baan Tips, Infor M3 Tips & Infor ERP News

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Infor ERP Tips & News from the Experts

Infor LX | Infor LN | BPCS | Baan | Infor M3

Elevate Your Team's Output with Expert CloudSuite/LN & Baan Help Desk Services

Kathy Barthelt 0 26 Article rating: 5.0

In today’s fast-paced business environment, maintaining an efficient and responsive ERP system is crucial for success. However, managing ERP support internally can be resource-intensive and distract from your core business objectives. That’s where Crossroads RMC comes in. With our on-demand ERP Expert Help Desk Service, your organization can enhance efficiency, boost customer satisfaction, and allow your team to focus on key business goals.

Key Advantages

  • Round-the-Clock Support: Access functional and technical support 24/7, 365 days a year—even on weekends and holidays!
  • In-depth Expertise: As an Infor Partner, we offer extensive knowledge across all Infor CloudSuite/LN & Baan versions, ensuring you get the best possible support.
  • Comprehensive Technical Management: Expert assistance with extensions, personalizations, report development, and system administration to keep your environment optimized and tailored to your needs.
  • Multiple Communication Channels: Reach out via phone, text, email, online portals, Microsoft Teams, web meetings, or in-person visits.
  • Transparent Monitoring: Receive transparent monthly reports to keep track of service utilization.
  • Disaster Recovery Solutions: Benefit from comprehensive ERP disaster recovery solutions tailored to safeguard your operations.
  • Specialized ION Support: Get expert assistance with your ION data flows, workflows, and APIs for seamless integration and management.

Why Crossroads RMC - Partnering for Success

  • Cost Savings: Outsourcing your ERP Help Desk with Crossroads RMC can significantly reduce the overhead costs associated with supporting and maintaining your ERP system.
  • Access to Specialized Expertise: Our team consists of skilled consultants who are deeply familiar with your ERP systems. Their expertise ensures quick and effective resolutions to your issues, minimizing downtime and enhancing overall productivity.
  • Scalability: Adjust the level of support as your business needs change, without the hassle of hiring or training new staff. Whether your company is growing, scaling down, or experiencing seasonal fluctuations, Crossroads RMC provides the flexibility to match your evolving requirements.
  • Focus on Core Business: Free up your internal team to focus on strategic projects that drive growth and innovation. Outsourcing your ERP help desk allows your staff to concentrate on core business functions, leading to better use of time and resources.
  • Comprehensive Partnership: At Crossroads RMC, we are dedicated t

Infor LN & Baan Tips & Tricks for TECHNOLOGY: Audit Configuration Management

Kathy Barthelt 0 42 Article rating: 5.0

You use LN audit features to fully or partially log changes that users make to the LN database tables when they use LN sessions.

The audit functionality is based on the concept of audit profiles. In an audit profile, you define which tables and fields are audited and when, in the context of an audit profile. To bundle profiles in the same functional area, you can relate the profiles to audit categories. You can export and import audit profiles with various options to enable a quick configuration. The audit trail is stored in sequence files, which are generated for each combination of company and table.

Note: For some important parameter tables it is required that auditing is enabled.

You can view or print the history of modifications.

Infor LN & Baan Tips & Tricks for OPERATIONS: Production Order Parameters

Kathy Barthelt 0 43 Article rating: 5.0

To avoid having to report quantities also at the order level, set the Post to Inventory when Reporting on Last Operation parameter to Yes in these sessions:

  • Production Order Parameters (tisfc0100s000) > Planning tab
  • Production Settings by Site (timfc0180m000) > Production Order tab

With regard to as-built handling, because JobControl acts as a reporting tool similar to the Machine Work List (tisfc4600m000) session, we recommend these settings in the Production Order Parameters (tisfc0100s000) session (Miscellaneous tab) and Production Settings by Site (timfc0180m000) session (Production Order tab):

  • In the Serials section, set the Generate Serial Numbers parameter to On Printing Documents or On Release as the serial number that can be selected in JobControl to report completed or rejected products must have the Valid status in LN.
  • In the Serials section, we recommend setting the As-Built Status Handling parameter to Manual as the serial number assignment is performed in JobControl.

Infor LN & Baan Tips & Tricks for FINANCE: Copy Received Purchase Invoices (tfacp1210m000)

Kathy Barthelt 0 43 Article rating: 5.0

When the invoice is copied, the status in the Invoice Status field in the Received Purchase Invoices (tfacp1500m000) session is set to Registered. The invoice cannot be copied again.

Note: If you have started this session using the browse arrow, you can only find and select a record.

Field Information

  • Invoice-from Business Partner: The invoice-from business partner
  • Document - The document number: The document number is a sequence number under which the invoice is temporarily recorded. When an invoice is registered officially, you must assign the invoice to a different number, in combination with a transaction type.
  • Business Partner Invoice Number: The invoice-from business partner's invoice number is the invoice identification used in LN: This number is printed as the payment reference when the invoice is paid.
  • Invoice Date: The date printed on the invoice. This date is used as a reference date for the term of credit allowed.
  • Currency: The invoice currency
  • Amount: The invoice amount

Infor ERP LX / BPCS Expert Help Desk Service

George Moroses 0 26 Article rating: 5.0

Crossroads RMC has fine-tuned our Technical Help Desk Service to meet specific job requirements. Our service delivers product-level support and development assistance with significant cost savings compared to traditional models. Our Help Desk is a tailored service that provides a dedicated ERP LX/BPCS technical resource, ensuring our support precisely aligns with your needs for a more efficient and effective solution. 

Key Features:

  • Flexible Hours: Tailored to fit your budget and requirements.
  • Duration Options: Choose from 3, 6, 9, or 12-month agreements.
  • Remote Accessibility: Primarily remote support with on-site options for comprehensive assistance.
  • Expertise Spectrum: Includes RPG proficiency, robust documentation, design skills, IBM i system knowledge, job scheduling, SQL expertise, CL development, and more.
  • Scope: Focuses on technical support and development, with application support available upon request.
     

What's NEXT together.
Schedule a brief consultation with Crossroads RMC to discuss your technical support and development needs. We’ll help define the right scope, duration, and expertise to align with your goals and budget.

Let’s design a Help Desk solution that fits your business.
Contact Crossroads RMC at 800.762.2077 to get started.

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Tips:  LX | BPCS | M3

Tips: LN | Baan

Kathy Barthelt

Infor LN & Baan Tips & Tricks for TECHNOLOGY: Archiving Concept

Companies are developing procedures for entering data into an ERP system and for archiving manuals, drawings, specs, and other hard-copy documents. However, in many cases there is no defined procedures to store historical electronic data. Archiving electronic data should be an integral part of your business processes. 

Generally, archiving is the process of moving historical data from the operational environment to a special archive environment. At home, you might move old bank statements from a closet in your study to a box in the attic. At the office, you might store old hard copies of purchase orders in a room far from your own desk. Just because you no longer need the information in your daily work, does not mean you can dispose of the information. In terms of electronic data in your ERP system, archiving means moving historic data from the operational company to a special archive company; in that way, the historic data will be out of your way and safely stored. To free up disk space on your machine after you have archived the data, you can also move the historic data to an external medium.

Archiving strategy:
Archiving historical data is an irreversible process. After data is moved to the archive company, the data can no longer be uploaded back into the operational company. Archiving has a direct effect on the accessibility and availability of information; therefore, you must define a robust archiving strategy which addresses three major topics: What, When, and Who.

Business requirements:
Your business requirements determine what must be stored and for how long. For example, if you have a warranty situation on your projects for five years, you might be required to keep your project open during this time, or you may keep the project in an archive company. Therefore, if the project must remain open, no project-related information, including orders and integration transactions, can be archived.

Every business manager must decide how long what data must be stored in an operational environment for quick access. Reporting requirements must also be listed.

Legal requirements:
In most countries, legal requirements apply to financial data. Tax authorities may require financial data to be stored for a minimum number of years. Additionally, in specific lines of business such as food and beverages or aerospace, governments maintain specific legal requirements, which impact your archiving strategy.

User requirements:
Users rely on historical information. For example, a customer service employee may need to have shipment information of up to one year in the past to accurately address customer queries. These requirements must also be taken into account when you define what can be archived.

Data to be archived or deleted:
Various parties related to your company use information based on logistical and financial transactions occurring in the past. Before you archive or delete this information, you must investigate the need for the information.

Your ERP system contains standard archiving sessions in all major modules. These sessions are designed to copy historical data to the archive company, and then delete the data from the operational company. 

You have three options in archiving sessions:

  1. Archiving and deleting: Data is transferred to the archive company and then deleted in the operational company.

  2. Deleting: Data is deleted in the operational company, but not archived.

  3. Archiving: Data is transferred to the archive company, but not deleted in the operational company.

Using option 1 or 2 makes archiving irreversible. If you archive only because you want to preview the results, the archiving can be done a number of times.

Usually, in archiving sessions, you can also specify:

  • The date up to which the data must be archived
  • If texts must also be archived
  • If texts that already exist in the archive company must be replaced

In addition to archiving logistical and financial data, you can archive general data. 

Delete sessions:
In all major modules, your ERP system contains delete sessions. These sessions only have delete functionality, no archive functionality. Consequently, they are used to clean up data in the operational company, not to transfer data to the archive company. For more information about these delete sessions, see the "Delete sessions" sections under the various modules. For example, see Delete sessions under Procurement.

After data is deleted using delete sessions, the data is no longer available in the operational company. However, parameter settings may determine whether history data is logged when you remove specific data. If required, you can archive the history using the appropriate archiving session.

When can data be archived?
Based on the answers to the previous question, you can now set a term of retaining relevant historical data in your operational environment, and a term of keeping data available in the archive environment.

Who can archive data?
Because archiving is an irreversible process, a certain risk is involved. For example, what if one of your employees starts up an archiving session by mistake? For this reason, you must determine who is authorized to archive and delete data, and then set up these authorizations with the functionality your ERP system offers.

Because no further changes must be made to archived data, access to the archive company must also be restricted to read-only authorization for most users.

Match strategy with ERP functionality: 
After you list all your requirements, the next step is to verify whether the standard ERP functionality is sufficient to facilitate your needs. Usually, your ERP system provides the functionality to meet all of your needs, but must not force you to compromise. We recommend that you avoid customizing your software, however, because we are looking for long-term operational-data storage, customizations must not be ruled out entirely. An example is the requirement to show, in one report, the data from the operational company and archive company. In the current version, this is not standard functionality, but this can be important to manage your business. What can be even more important, if you are using customized software, is the question of whether the archiving sessions have been included. Do you take into account the fields and tables you have customized? Customized tables and fields may have to be included when performing delete/archive runs.

Archiving plan:
After you define an archiving strategy that suits your requirements, you can define the archiving plan. In this plan, you translate the strategy to a more operational level.

Contact Crossroads RMC— Let's take the next step together to execute your archiving plan.

800.762.2077

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Kathy Barthelt

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