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CST Adds Warranty Service Claim System to Dealer Portal for LN

Crossroads RMC has once again partnered with Xenitel Managed Service Solutions and CST Industries to create a warranty service claim system for CST’s dealers. The project will provide a way for dealers to create a “warranty request claim” from within the dealer portal, defining the customer and product, and parts that failed, and selecting what parts they are claiming for replacement to install the replacement part. This service will be offered in addition to the parts online ordering system previously developed for CST. 

CST is a global leader in the manufacture and construction of factory coated metal storage tanks, aluminum domes and specialty covers.

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Tips:  LX | BPCS | M3

In Infor LX, based on how your items are set up and on how you structure the Bill of Material, the following are some usages of a bill of material by functioning area:

  • Engineering & QA – change control, product design and specifications
  • Manufacturing – build instructions , material pick lists
  • Accounting – product costing
  • Materials Inventory – material and inventory planning
  • Sales – customer order processing
  • Production Scheduling – item scheduling (also a component of an MES solution)
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In the Shop Floor Control Module, you have the ability to key in both direct labor and indirect labor. However you want to establish specific types (reasons) for the indirect labor. The SFC600 labor entry program shows a reason code field, but it is designed for reject quantity and machine downtime reasons, not indirect labor reasons.

There is a way around this. With an MES solution you have the ability to setup and report indirect time against a specific reason code.
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Tips: LN | Baan

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