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CST Adds Warranty Service Claim System to Dealer Portal for LN

Crossroads RMC has once again partnered with Xenitel Managed Service Solutions and CST Industries to create a warranty service claim system for CST’s dealers. The project will provide a way for dealers to create a “warranty request claim” from within the dealer portal, defining the customer and product, and parts that failed, and selecting what parts they are claiming for replacement to install the replacement part. This service will be offered in addition to the parts online ordering system previously developed for CST. 

CST is a global leader in the manufacture and construction of factory coated metal storage tanks, aluminum domes and specialty covers.

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Tips:  LX | BPCS | M3

In SFC600, there is no code to capture the time spent on re-work. Re-work is usually at a specific operation, or when the part is finished and QC determines that re-work is required in order to pass inspection. You are faced with deciding on how to report the additional labor time.

Do you continue to report it against the operation, or create a re-work shop order?

If you are re-working through a specific operation you can capture the time as run labor with the SFC600 program. Now you need to deal with the variance of actual to standard time and what impact this has on costing.

Make to Order? No problem if you use the Configuration Management System. This LX product allows you to define and configure a make to order product during Customer Order Entry. Basically, you have the option to create different products under the same common product item. You will get two completely different common end items that are configured from the same common parent.

The customer orders are planned and turned into shop orders for each end item with all the associated components. With an MES solution in place, the shop order side is easy to schedule and allows you to manage the shop floor.

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Tips: LN | Baan

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