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CST Adds Warranty Service Claim System to Dealer Portal for LN

Crossroads RMC has once again partnered with Xenitel Managed Service Solutions and CST Industries to create a warranty service claim system for CST’s dealers. The project will provide a way for dealers to create a “warranty request claim” from within the dealer portal, defining the customer and product, and parts that failed, and selecting what parts they are claiming for replacement to install the replacement part. This service will be offered in addition to the parts online ordering system previously developed for CST. 

CST is a global leader in the manufacture and construction of factory coated metal storage tanks, aluminum domes and specialty covers.

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Tips:  LX | BPCS | M3

Defining the Product Routing first requires the items to be setup in the Item Master file. Other master files also need to be defined prior to creating the routing.
These include:

  • The Facility defined with a SYS program
  • The Warehouses defined with an INV program
  • Locations defined with an INV program
  • The Machines (required if using capacity planning or an MES interface) defined with an MDM program

After the above data is set up, the Department file and Work Center files can be setup in MDM. Now you are ready to define a product route.

This is a simple way to go from the customer order to making the order and shipping the order. It involves a few simple steps:

  1. Receive and enter the customer order
  2. Automatic credit review
  3. Automatic release of the shop order tied to the customer order
  4. Issue material, report labor to the production order receipt
  5. Pick the order, ship the order, invoice the customer

 

With lean, you can skip processing the demand through MRP. You can go directly from the customer order to the shop order creation.

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Tips: LN | Baan

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