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Infor LX | Infor LN | BPCS | Baan | Infor M3

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"Apologies, boss, but at the moment, we are unable to contribute to advancing the business."

Infor LX | BPCS | Infor LN | Baan

Imagine delivering this message to your boss or the company president. What would their response likely be? It's improbable that they would respond with, "That's perfectly fine; we can delay implementing this significant initiative that could potentially save us a substantial amount of money and give us a competitive edge. Please let us know when you have the availability to work on it." In reality, they would probably want you to add this new task to your already overflowing to-do list, wouldn't they?

Nonetheless, you'd probably comply because it's the responsible thing to do and it's crucial for the company. But what happens to all the other tasks you were initially supposed to work on? They end up lingering on your to-do list indefinitely.

But what if they didn't have to remain in limbo? What if you could shift your focus to critical projects that propel the business forward while still managing the lower-priority tasks that still need attention? This is where outsourced IT and ERP support services come into play.

Managing ERP systems is undeniably intricate and time-intensive, and staying ahead of issues to identify, prevent, and resolve them before they escalate is essential. Can you truly afford to set aside this critical work for something else?

Crossroads RMC offers a comprehensive range of support services, ensuring round-the-clock coverage, 365 days a year, to handle the most challenging support issues, right down to the most routine ones. Our services encompass everything from software updates and maintaining highly customized environments to diagnosing financial integration errors and investigating discrepancies between your production output and inventory records.

We can tackle any challenge you throw at us, backed by our 38 years of experience working with manufacturers and Infor ERP systems, as well as the satisfaction of our loyal customers.

Our Support Services, Tailored to Your Needs

At Crossroads RMC, we deliver support services with a commitment to open communication, ensuring that your business is supported whenever you need us, whether or not you have a support plan in place.

No support plan? No problem. Just give us a call, and we'll prioritize your business needs and sort out the details later.

To discover more about our popular customized support plans, which streamline support case logging, track support usage, facilitate support meetings, offer live chat support, and provide access to Infor resources, please don't hesitate to contact us today at 800.762.2077.

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Tips:  LX | BPCS | M3

Understanding: How many hours remain in total and at each operation?

Now let’s look at what information is being supplied from the shop floor.

It’s not uncommon for transaction reporting to be captured manually on the shop packet that was issued to the factory floor when the SO was released.

The big question is, is anything done with the data? Is it collected and keyed to a  spreadsheet and not shared, or is the transaction data keyed to SFC600? If it is being keyed, ask how often and by whom? Some companies use alternative methods to capture transaction data that do not require batch keying via a keyboard.

Not a lot of data is required to be keyed to SFC600 in order for the SO Inquiry to be useful. The data that should be reported for the transaction process is as follows:

  • The type of hours being reported – machine, run labor, setup labor
  • If reporting setup and run labor you want an employee clock number
  • The shop order and the operation that is being reported
  • Is the operation complete
  • How many good were produced at this operation
  • How many hours – the numbers of hours are critical. Do the employees estimate how many hours they worked, or do they track actual time started and stopped in order to calculate the actual number of hours.

Based on what is captured and how often will have an impact on the SO inquiry screen. Understanding the batch times as to when the transactions are keyed will provide you with the window as to the SO status at that point in time. Or, are they keyed as they happen in a near real time fashion so that you can have a more current view of the factory floor.

Understanding: How many hours remain in total and at each operation?

First let’s look at some key BPCS Master File data starting with the routing file.

How many routing steps (operations) are set up that reflect how the product is produced in the factory? If you take a short cut and set up only one operation for the entire process, then you will limit the information seen on the SO inquiry program. Set up the operation steps to reflect what you want to report back to from the factory floor.

Will each of the routing steps run in one work center, or in different work centers? To keep it simple you may want to set up work centers as departments. For example:

  • Assembly
  • Machine
  • Paint
  • Etc.

For each operation setup consider how you have set up the following:

  • Load Codes – for example a code 5 is used if reporting both setup time and run labor time. These codes are maintained in the work center file
  • Basis Code – typical codes are P for pieces per hour,  3 is used for hours per 1,000 pieces
  • Setup hours – if you set them up, you also want to report them
  • Run hours – Direct Labor
  • Machine hours

How you set up th

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Tips: LN | Baan

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