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Infor LX | Infor LN | BPCS | Baan | Infor M3

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Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.
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/ Categories: Infor ERP Utilization Review, ERP Utilization Review & Process Improvement Consulting, Support, Training & Workshops, Consulting

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

Want to increase your efficiency across your organization?

Is access to real time data important to you?

Take a look at how and where your information is stored. Do you have employees keeping separate spreadsheets or databases outside of your ERP?

Separate data silos means that information is not being shared between departments. This can hamper growth, and cut down on overall efficiency. Take a look at why these silos exist. Can something be done within your ERP system to avoid having to store the information elsewhere? Can an integration be cre

ated to allow the ERP to have exposure to other databases, or allow updates to occur between systems?

Need help figuring out where to start? Contact us. We’d be happy to help.

Optimize Your Manufacturing Today!

Read more
  • Print Sales Order History Information - all invoices processed through sales
  • Check Inventory Valuation - this should tie out to your inventory accounts
  • Print Integration Information - see all postings from WIP to finished goods
  • Print G/L Transaction Information - print specific transaction types for any GL account
  • Print Lot Control Information - will show where serial numbers were used

Optimize Your Manufacturing Today!

Read more
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Tips: LN | Baan

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