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Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.
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/ Categories: Infor ERP Utilization Review, ERP Utilization Review & Process Improvement Consulting, Support, Training & Workshops, Consulting

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

Just a refresher on a tip I’ve shared previously from Supply Chain Technology Bulletin regarding how to attain greater inventory accuracy. I thought it would be worthwhile to share again:

  • Record data regarding your inventory as soon as the items arrive at your door / receiving dock. With information, you can make decisions. Without it, you waste money, time and effort.
  • Leverage data collection, label generation and RFID solutions to make your life easier.
  • Set inventory accuracy goals for the business and for employees.
  • Train your employees so they know what is expected of them, and how to best perform their job and therefore how best to maintain accurate inventory counts.
  • Count the inventory – and do it regularly. Find a method that works best for your employees, and for your business.

Optimize Your Manufacturing Today!

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Employee empowerment is important if you want to retain the skilled workforce you have and attract new talent.

Here are 5 ways you can motivate your employees to give their best every day

  1. Train your employees
  2. Give your employees the right tools
  3. Automate processes
  4. Give your employees real-time feedback
  5. Provide incentives to do more

Can you do it? Of course you can!
You don’t have to do it all by yourself. Companies like Crossroads RMC can assist. We provide training services which can be completely tailored to your business. We also provide software solutions to help automate many of your manual processes, and dashboard solutions to provide real-time feedback on performance.

If you choose to do this, the benefits to your company will be amazing. You will have a happy, loyal and prepared workforce, ready to come to work each day to make the company wildly successful.

Optimize Your Manufacturing Today!

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Tips: LN | Baan

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