This enhancement provides a robust RMA Inquiry capability. The base RMA Inquiry application delivers role-based functionality to support customer service, sales, pricing and business analysis functions.

The IDF RMA Inquiry presentation enhances a number of customer service and data analysis functions.

• RMA List provides filters that allow sorting and sequencing by any displayed data field, such as RMA number, customer number, Total RMA amount, request date, good thru date, Customer reason code, Disposition reason code, Q/C reason code.
• RMA Line List provides filters that allow sorting and sequencing by any displayed data field, such as item number, request date, extended amount, net price, Customer reason code, Disposition reason code, Q/C reason code.
• RMA detail cards provide additional details about the RMA, as well as about any orders that will result from the RMA.

IDF RMA Inquiry provides significant enhancement to several business roles:

Customer service personnel, customer service managers responsible for handling customer complaints and negotiating return conditions with the customer Warehouse personnel, warehouse manager at the return warehouse. Billing personnel, billing managers responsible for processing credits to the customer and handling questions related to the RMA, return and eventual credit.

Managers responsible for analysis of returns related to reasons for returns, resulting replacement orders, recommendations for improving pricing or internal processes to reduce returns.

Infor LX now stores the Net Price for a deleted line, so that the information is available for later analysis.

If an order line is canceled, LX stores the current Net Price in a new Net Price Archive field. The Net Price Archive field is updated whether the line is deleted through Line Entry (ORD700D2) or Fast Line Entry (ORD700DA), or the entire transaction is deleted through Order, Quote or RMA Directory (ORD700D1).

The Net Price Archive field can be useful when analyzing the reasons for canceled order lines. Users can define Cancellation Reason Codes related to pricing. Review of the archived Net Price, along with other values from canceled order lines such as Order Quantity and Selling Unit of Measure, Cancellation Reason Code, Request Date, Price Book Date, Item Number and Customer Number, can lead to adjustments to pricing structures, promotion qualifiers or other actions that can avoid loss of revenue on future orders, or follow-up actions to recover the canceled line.

FINANCE: Archive Net Price for Deleted Lines

OPERATIONS: IDF RMA Inquiry

TECHNOLOGY: User Provisioning

If so, those manual shipping steps are likely costing you time, money, and customer satisfaction:

❌ Re-entering shipping details into Baan or Infor LN

❌ Copy-pasting tracking numbers

❌ Delayed invoicing and frustrated customers

There’s a better way to manage your parcel shipping.

RMCship: Seamless UPS & FedEx Integration

RMCship is a powerful automation solution that fully integrates UPS WorldShip and FedEx Ship Manager directly with Baan IV, Baan V, and Infor LN.

We eliminate manual entry and streamline your entire workflow:
 

The Results Are Clear:

Use this session to define simulated purchase prices for purchased items per site.

Field Information:

• Cost Calculation Code - price calculation code
• Item

The raw materials, subassemblies, finished products, and tools that can be purchased, stored, manufactured, and sold.

An item can also represent a set of items handled as one kit, or which exist in multiple product variants.

You can also define nonphysical items, which are not retained in inventory but can be used to post costs or to invoice services to customers. The examples of nonphysical items:

• Cost items (for example, electricity)
• Service items
• Subcontracting services
• List items (menus/options)
   
• ​Site - The site for which the purchase price is simulated.
• Purchase Currency - The currency of the simulated purchase price.
• Simulated Price - Purchase price

The simulated purchase price and currency are recorded twice.

• Simulated Price Multi Currency - The purchase price in multiple currencies.

The simulated purchase price and currency are recorded twice. The amount in this field is related to the price of the supplier.

• Unit - Purchase price unit
• Cost Component - The cost component that must be of the type Material Costs.

Note: The cost component specified in this field does not become part of the standard cost detail structure if it is part of the cost component scheme of the selected item. If calculations are performed with a calculation code not used for actualization (simulations only), the simulated purchase price is mapped to the cost component defined in the records for this session.

TECHNOLOGY & FINANCE: Archiving Finalized Transactions

To support correct archiving in a multicompany structure, the following rules apply:

• Each company must have its own archive company. Companies cannot share an archive company.
• The structure of archive companies must be an exact copy of the live environment.
• A company must keep the same archive company until the end of its lifetime. Once data has been archived, you cannot change the archive company.

If extra archiving capacity is required, it is recommended that you set up...

TECHNOLOGY & FINANCE: Archiving Finalized Transactions

OPERATIONS: Simulated Purchase Prices (ticpr1170m000)

Added total tax rate to accumulate the tax rate based on effective date for each tax code and added an action to display the Tax Rate Code Table window (WINZRCD). Tax Code Table subsets list of item tax codes when customer tax code is entered in Order Entry.

This enhancement provided the following new features:

Tax Code Table (WINZRTD)
Tax Rate Code Table (WINZRCD)
Order Entry (ORD700D9-06)
Purchase Order (PUR500-09 / PUR600-09)
Enhance Tax Code Table Window (WINZRTD)

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