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"Apologies, boss, but at the moment, we are unable to contribute to advancing the business."

Infor LX | BPCS | Infor LN | Baan

Imagine delivering this message to your boss or the company president. What would their response likely be? It's improbable that they would respond with, "That's perfectly fine; we can delay implementing this significant initiative that could potentially save us a substantial amount of money and give us a competitive edge. Please let us know when you have the availability to work on it." In reality, they would probably want you to add this new task to your already overflowing to-do list, wouldn't they?

Nonetheless, you'd probably comply because it's the responsible thing to do and it's crucial for the company. But what happens to all the other tasks you were initially supposed to work on? They end up lingering on your to-do list indefinitely.

But what if they didn't have to remain in limbo? What if you could shift your focus to critical projects that propel the business forward while still managing the lower-priority tasks that still need attention? This is where outsourced IT and ERP support services come into play.

Managing ERP systems is undeniably intricate and time-intensive, and staying ahead of issues to identify, prevent, and resolve them before they escalate is essential. Can you truly afford to set aside this critical work for something else?

Crossroads RMC offers a comprehensive range of support services, ensuring round-the-clock coverage, 365 days a year, to handle the most challenging support issues, right down to the most routine ones. Our services encompass everything from software updates and maintaining highly customized environments to diagnosing financial integration errors and investigating discrepancies between your production output and inventory records.

We can tackle any challenge you throw at us, backed by our 38 years of experience working with manufacturers and Infor ERP systems, as well as the satisfaction of our loyal customers.

Our Support Services, Tailored to Your Needs

At Crossroads RMC, we deliver support services with a commitment to open communication, ensuring that your business is supported whenever you need us, whether or not you have a support plan in place.

No support plan? No problem. Just give us a call, and we'll prioritize your business needs and sort out the details later.

To discover more about our popular customized support plans, which streamline support case logging, track support usage, facilitate support meetings, offer live chat support, and provide access to Infor resources, please don't hesitate to contact us today at 800.762.2077.

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Tips:  LX | BPCS | M3

To utilize the Security Rules Optimization feature, a system administrator can assign security codes to 100 pre-defined user groups. User groups are created in the Group Security Maintenance (SYS603) program. All users assigned to this group possess the same level of security.   

A system administrator can assign security codes for up to 100 of the user groups. All user groups over 100 are still administered by all security reject/allow rules assigned to them but are not able to utilize the optimized process. 

Each of the security codes and access levels are assigned to user groups and are mapped to the account strings and stored in the Account Cross Reference (CEA106D1) file.   

Once security codes have been assigned, the system administrator must: 

  • Determine which level each group is allowed access.

  • Determine which segment values/account strings are assigned to which user groups.

  • Create security rules for specific segment values/account strings and assign these groups to the created rules.

  • Select the rules to be processed.  Processing can be done in either batch mode or interactively.

  • The Security Rules flag must be on in the CEA Control Parameters program before any rules are effective. 

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This feature provides a parameter that allows the user to enter expiration dates on the Inventory Transaction Posting screen, INV500, and Purchase Order Receipts screen, PUR5505, when they have received a lot controlled item that is not QMS controlled. This new field allows an expiration date to be entered and not overridden. A system parameter was added to Advanced Process Industries Parameters, API820D. When the parameter is set to Yes, a new lot expiration date is available in the Inventory Transaction Posting, INV500D2, and Purchase Order Receipts, PUR550D2, screens.

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Tips: LN | Baan

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