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CST Adds Warranty Service Claim System to Dealer Portal for LN

Crossroads RMC has once again partnered with Xenitel Managed Service Solutions and CST Industries to create a warranty service claim system for CST’s dealers. The project will provide a way for dealers to create a “warranty request claim” from within the dealer portal, defining the customer and product, and parts that failed, and selecting what parts they are claiming for replacement to install the replacement part. This service will be offered in addition to the parts online ordering system previously developed for CST. 

CST is a global leader in the manufacture and construction of factory coated metal storage tanks, aluminum domes and specialty covers.

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Tips:  LX | BPCS | M3

The Infor Development Framework (IDF) re-architects the way a user interacts with the application, providing an efficient, task-oriented process to view application information that is contained within Infor LX. IDF enables users to configure their view of the application data without modifying the core application and its supportability.

The examples below describe how users can configure their display of data and maximize overall productivity:

  • Arrange application information into multiple groupings and sequences that make sense for the job.
  • Filter or hide records to show only the information that applies to the job or task that the user is performing.
  • Customize the information for an individual user, a group of users, or all users.

Infor’s Intelligent Open Network (ION) technology easily integrates Infor ERPs and third-party enterprise systems. ION is an advanced middleware cloud platform that provides the flexibility you need to make the most complex web of enterprise systems work together on-premise, in the cloud, or both. ION’s long-term sustainability will optimize your ROI, and with ION, one application can be upgraded, replaced, or even fail without taking the entire network down.

Benefits:

  • Faster integration and upgrade times
  • Access to real-time information
  • Reduced burden on IT
  • Immediate access to business services like reporting and mobility

For older BPCS installations that don’t use ION, Crossroads RMC has the expertise to build powerful adapters to allow your specific BPCS version to communicate and exchange information with virtually any sub-system that can import/export data.
 

Infor ION Intro Video (2:11)

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Tips: LN | Baan

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