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Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.
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/ Categories: Infor ERP Utilization Review, ERP Utilization Review & Process Improvement Consulting, Support, Training & Workshops, Consulting

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

Enterprise General Ledger (EGL) provides audit attributes to track journal entry changes and approvals.

To implement this enhancement, you can request and apply MR 81026.

This enhancement provides audit attributes for the last maintained user, date, time, and approval user, and date, and time on the Financial Journal Entry and Financial Journal Entry Lines. This audit function provides visibility to who and when the journal was last maintained and to who and when the journal was approved.

The programs or areas impacted include:

  • Financial Event
  • Financial Journal Entry
  • Financial Journal Entry Line
  • Financial Journal Entry Detail Line
  • Post Multiple Events
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Did you know CLD provides you with the following benefits?

▪ You can journalize and post-transaction data from any third-party application or Infor LX subsystem to the Configurable Ledger (CLD).

▪ You can generate multiple journal entries across different charts of accounts, ledgers, and books within the CLD from one transaction line.

▪ You can automatically post transaction amounts across different books using an appropriate exchange rate between the batch transaction currency and target book currency.

▪ You can use validation reports to identify validation errors within the files that contain batch transaction data and then you can make any necessary corrections before resubmission.

▪ You can use standard CEA grouping and summarization options for journals created during Batch Transaction Processing.

▪ You can interface GLD journal entries into CEA for the BPCD version of Infor LX. This allows data to be interfaced into CEA without changing the way data is processed through Infor LX subsystems.

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Tips: LN | Baan

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