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Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.
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/ Categories: Infor ERP Utilization Review, ERP Utilization Review & Process Improvement Consulting, Support, Training & Workshops, Consulting

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

Enhances purchase order efficiency by automatically calculating the Vendor Delivery Date based on user input.

  • When a purchase order line is created, the user enters the item, order quantity, and Due Date.

  • LX automatically calculates the Vendor Delivery Date, adding buffer time for quality control, testing, and inspection activities.

  • If the Due Date is revised, an informational message prompts the user to review and potentially update the Vendor Delivery Date.

Enhancements:

  • A new PUR820 system parameter enables automatic recalculation of the Vendor Delivery Date.

  • Instead of a manual reminder, PUR500 now issues a message: “Vendor Delivery Date recalculated,” showing the updated date.

Benefits:

  • Eliminates the need to manually review and update the Vendor Delivery Date.

  • Removes the need to delete and recreate PO lines to trigger automatic date calculation.

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Enables integration between LX and Infor OS Federation Services (IFS) to automate user provisioning.

  • Bi-directional user synchronization between Infor OS and LX:

    • Infor OS user creation or changes automatically create or update users in LX.

    • IBM i user profiles can be created if needed.

    • Updates to SYS600 user data are reflected in Infor OS.

  • Security Role Integration:

    • LX Security Roles and Units are published as IFS Security Roles via SyncSecurityRoleMaster BODs.

    • LX receives inbound SyncSecurityUserMaster BODs from IFS to create or update user records in SYS600.

    • SYS600 Exit Points trigger ProcessSecurityUserMaster BODs to request user creation or updates in IFS on behalf of LX.

Available Versions: 8.3.5, 8.4.1, 8.4.2

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Tips: LN | Baan

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