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Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.
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Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

These programs are used to capture and post shop floor information. Labor reporting, machine time, etc. can be captured by either program. The key difference is that one will also capture the production receipt and backflush components. Based on your company information / transaction process, one of these programs will most likely be used daily to capture current shop floor data. You can use the shop packet labor ticket for the manual recording, and the keying of the data. Alternatively, you can incorporate an automated method like an MES solution to capture the data and streamline the process.

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The bubble number is maintained at the component level for each component defined on the Bill of Material. It is an extra user-defined reference number that you can use to re-sequence the maintenance screen display or bills of material listings.

In Infor LX, the system displays the bubble number for the existing child items. Engineering drawings often use a bubble number at the component level on the drawing so that same bubble number can be used on the Bill of Material for a link of the component to the drawing. Alternatively, you may use it simply as a method to sequence the BOM.

Be careful of how you assign the number. It is a good idea to assign the number with a consecutive count by 10 leaving room to allow for component additions to the Bill of Material.

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Tips: LN | Baan

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