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Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.
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/ Categories: Infor ERP Utilization Review, ERP Utilization Review & Process Improvement Consulting, Support, Training & Workshops, Consulting

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

In Infor LX, there are two ways to enter indirect labor. You can use either SFC600 or SFC650.
 

  1. If you use SFC600 and enter a reason code for the indirect labor, the reason you entered is written to the Labor Ticket file.
  2. If you use SFC650 and enter a reason code for the indirect, the reason code is not written to the labor Ticket file.

 

In either case, the reason code is not validated from the transaction file because there is no indirect transaction code. The indirect code that can be setup is machine downtime. If you need to validate and track indirect by reason and validate the reason code, then you may want to explore an MES solution that works with Infor LX.

 

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Certain industries require lot control, where others may find it an option based on how they want to trace the material used in a product in the event of a defect, or recall.

LX provides tight lot controls and flexibility with lot number assignments. Shop orders can have a pre-assigned lot number, or a lot number can be automatically assigned when the item is produced. You can also assign a specific lot number for the entire shop order, or for each item/quantity reported against a shop order.

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Tips: LN | Baan

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