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Grindmaster Cecilware Selects Crossroads RMC For Baan IV / Davisware Integration

Grindmaster Cecilware, a leader in the development of products for the food and beverage industry, has selected Crossroads RMC to integrate their Baan IV system to Davisware Global Warranty. Davisware is an electronic customizable online solution that fits almost any warranty process. Grindmaster’s customers will be able to access the Davisware software online and process warranty claims which will then automatically feed back into the Baan IV system for further review and processing. The integration is expected to go live in Q1 of 2015.

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For years, paper work instructions have been a standard part of manufacturing. They were easy to distribute, simple to update, and familiar to operators.

But manufacturing has changed. Products are more complex, customer expectations keep rising, and as experienced employees retire, new hires often need to become productive faster than ever before. As a result, many manufacturers are rethinking how information is delivered on the shop floor.

The Challenge with Paper

Paper work instructions create several common challenges:

  • Multiple versions of the same document
  • Outdated instructions remaining at workstations
  • Time spent searching for the correct information
  • Longer training periods for new employees
  • Inconsistent processes between operators

On their own, none of these seem like a major problem, but together they add up to real quality and productivity issues.

A Shift Toward Digital Work Instructions

One trend we're seeing across the manufacturers we work with is a move toward digital work instructions. Rather than relying on printed documents, operators receive the latest approved instructions directly at their workstation, along with supporting images, videos, and other visual aids. This helps ensure every operator is working from the same information, every time.

Manufacturers making this shift are also gaining new capabilities they didn't have with paper: capturing production data directly from the shop floor, improving traceability, and supporting standardized work across shifts and facilities.

What Manufacturers Are Reporting

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