We’re standing in the middle of the Fourth Industrial Revolution—Industry 4.0—a transformation that’s redefining how products are made, moved, and managed. But many companies are still operating with Industry 3.0 systems: digitized, yes, but not yet intelligent, connected, or adaptive.

So, what makes Industry 4.0 different? And more importantly—where does your company stand in this transformation?

Automation to Intelligence: The Shift from Industry 3.0 to 4.0
Industry 3.0 introduced computers, electronics, and early automation into manufacturing. It marked the beginning of digital systems and the rise of Manufacturing Execution Systems (MES) as a bridge between planning and the shop floor. Industry 4.0 takes it further: it brings interconnectivity, real-time data, and AI-powered intelligence into every corner of the industrial environment. It’s about smart factories, self-optimizing systems, and predictive capabilities that weren’t possible before.

8 Pillars of Industry 4.0:

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In today’s fast-paced business environment, maintaining an efficient and responsive ERP system is crucial for success. However, managing ERP support internally can be resource-intensive and distract from your core business objectives. That’s where Crossroads RMC comes in. With our on-demand ERP Expert Help Desk Service, your organization can enhance efficiency, boost customer satisfaction, and allow your team to focus on key business goals.

Key Advantages

• Round-the-Clock Support: Access functional and technical support 24/7, 365 days a year—even on weekends and holidays!
• In-depth Expertise: As an Infor Partner, we offer extensive knowledge across all Infor LN & Baan versions, ensuring you get the best possible support.
• Multiple Communication Channels: Reach out via phone, text, email, online portals, Microsoft Teams, web meetings, or in-person visits.
• Transparent Monitoring: Receive transparent monthly reports to keep track of service utilization.
• Disaster Recovery Solutions: Benefit from comprehensive ERP disaster recovery solutions tailored to safeguard your operations.
• Specialized ION Support: Get expert assistance with your ION workflows for seamless integration and management.

Why Crossroads RMC - Partnering for Success

• Cost Savings: Outsourcing your ERP Help Desk with Crossroads RMC can significantly reduce the overhead costs associated with supporting and maintaining your ERP system.

Crossroads RMC has fine-tuned our Technical Help Desk Service to meet specific job requirements. Our service delivers product-level support and development assistance with significant cost savings compared to traditional models. Our Help Desk is a tailored service that provides a dedicated ERP LX/BPCS technical resource ensuring our support precisely aligns with your needs for a more efficient and effective solution. 

Key Features:

• Flexible Hours: Tailored to fit your budget and requirements.
• Duration Options: Choose from 3, 6, 9, or 12-month agreements.
• Remote Accessibility: Primarily remote support with on-site options for comprehensive assistance.
• Expertise Spectrum: Includes RPG proficiency, robust documentation, design skills, IBMi system knowledge, job scheduling, SQL expertise, CL development, and more.
• Scope: Focuses on technical support and development, with application support available upon request.

What's NEXT together.
Embrace a streamlined, reliable, and empowered LX/BPCS environment that aligns our solutions with your business goals and budgetary needs.

Request a consultation  |  800.762.2077

Transitioning away from customizations can indeed pose challenges, but it's not insurmountable with the right approach. Here’s a look at the real issues and solutions that can pave the way for a streamlined, up-to-date ERP.

Common Challenges:

1. Dependency on Custom Processes
   Custom processes become ingrained, and removing them disrupts established workflows. However, business processes often evolve over time, as do best practices incorporated into modern ERP systems.

2. Cost and Time Constraints
   Testing, retraining, and hiring consultants for an upgrade are valid concerns. Yet, consider the efficiency gains and reduced maintenance costs over time by utilizing standard ERP features.

3. User Resistance
   Change management is critical, as employees can be skeptical of losing tools they’re familiar with. Effective communication about the benefits of standardized, future-ready tools can help ease the transition.

The Reality Check: Has Your Organization Changed?

Evaluate how much your business needs have shifted, how user expectations have evolved, and if any workarounds or interim solutions are now adding unnecessary complexity. Many companies discover that industry-standard ERP features can replace outdated customizations.

Did You Know?

AI: Transforming Manufacturing—From Production to Profitability

As AI reshapes industries, manufacturers are asking critical questions: How will customers discover and purchase products in an AI-driven world? And how can companies keep pace with these advancements?

At Crossroads RMC, we address these challenges with our AI Readiness Assessment (AIRA). An AIRA creates a clear, actionable digital roadmap, significantly boosting efficiency, accuracy, and strategic capabilities. This assessment ensures a smooth, swift AI transition.

Our AI Readiness Assessments target key areas:

As crazy as it sounds, we’re about to enter the 2nd half of 2024. How are you doing on your 2024 goals? Planning for 2025 projects?

Maybe it's time to get more out of your Infor ERP system.

⇒⇒ TIME TO UPGRADE?

Is an upgrade to the latest version of your ERP the goal for 2024/2025? If so, Crossroads RMC brings 40 years of industry experience to the table to ensure that your upgrade achieves the results you’re looking for and does so on time and within budget.

Crossroads RMC's team of expert consultants will:

• Review your custom components to see what can be eliminated
• Provide an analysis of the specific benefits that your company can achieve by upgrading
• Train your users on the latest functionality
• Support your users on the old version while the project team focuses on the upgrade project
• Handle the entire upgrade project from start to finish
• Supplement your existing project team with 1-2 key resources
• Develop the integration to that 3rd party system that is a MUST-HAVE when you upgrade

⇒⇒ NOT UPGRADING?