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Pushing Forward In the Face of Adversity. Soundview recently suffered a major loss when fire struck on January 30, 2019.

Soundview Paper lost their main building when disaster struck. This building housed offices, their computer center and part of their manufacturing facility. The loss including hardware, networks, system data backups, etc. Crossroads RMC was contacted immediately to assist in the recovery of their BPCS V6 system. With limited backups and a full team effort, Crossroads RMC assisted in the acquisition of new hardware and are currently in the midst of helping to bring their system back to life. Soundview has secured support from various partners to make all this happen, and we are privileged to be part of the team. A lot of work has been done so far, but we have a long road ahead. Users will soon regain access by the end of this week,  and as required, Crossroads RMC will provide the necessary consulting support from our LX team to get Soundview back up and running. We are communicating with them daily, as we work thru this process.

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For years, paper work instructions have been a standard part of manufacturing. They were easy to distribute, simple to update, and familiar to operators.

But manufacturing has changed.

Products are becoming more complex. Customer expectations continue to rise. Experienced employees are retiring, while new employees often need to become productive more quickly than ever before. As a result, many manufacturers are rethinking how information is delivered on the shop floor.

The Challenge with Paper

Paper work instructions create several common challenges:

  • Multiple versions of the same document
  • Outdated instructions remaining at workstations
  • Time spent searching for the correct information
  • Longer training periods for new employees
  • Inconsistent processes between operators

None of these issues may seem significant on their own, but together they can impact quality, productivity, and employee confidence.

A Shift Toward Digital Work Instructions

One trend we're seeing across the manufacturers we work with is a move toward digital work instructions. Rather than relying on printed documents, operators receive the latest approved instructions directly at their workstation, along with supporting images, videos, and other visual aids...

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