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Crossroads Connections

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Crossroads RMC is proud to enter their 21st year in partnership with Paccar for Baan data collection

In 1998, Paccar, Inc. chose Crossroads RMC to be their data collection partner for Baan IV. That partnership has grown over the years and now incorporates almost 200 data collection licenses and 15 different Crossroads applications that run on mobile devices throughout Paccar’s facility. This year, Paccar has elected to extend the Crossroads Data Collection - Web Collect to some of their 3rd party contractors in order to support an increase in production. With the installation of the Crossroads Data Collection - Web Collect, the subcontractors will be able to complete sub-assembly activities and inventory transfers all within Paccar’s Baan system which the subcontractors will be accessing via a point to point solution built for them.

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Tips:  LX | BPCS | M3

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For years, paper work instructions have been a standard part of manufacturing. They were easy to distribute, simple to update, and familiar to operators.

But manufacturing has changed. Products are more complex, customer expectations keep rising, and as experienced employees retire, new hires often need to become productive faster than ever before. As a result, many manufacturers are rethinking how information is delivered on the shop floor.

The Challenge with Paper

Paper work instructions create several common challenges:

  • Multiple versions of the same document
  • Outdated instructions remaining at workstations
  • Time spent searching for the correct information
  • Longer training periods for new employees
  • Inconsistent processes between operators

On their own, none of these seem like a major problem, but together they add up to real quality and productivity issues.

A Shift Toward Digital Work Instructions

One trend we're seeing across the manufacturers we work with is a move toward digital work instructions. Rather than relying on printed documents, operators receive the latest approved instructions directly at their workstation, along with supporting images, videos, and other visual aids. This helps ensure every operator is working from the same information, every time.

Manufacturers making this shift are also gaining new capabilities they didn't have with paper: capturing production data directly from the shop floor, improving traceability, and supporting standardized work across shifts and facilities.

What Manufacturers Are Reporting

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