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Anthony Etzel

Crossroads RMC and FIFCO to partner on an Infor LX / ION Project

A quote from the Applications and Development Manager at FIFCO…

"FIFCO has a long standing relationship with Crossroads RMC. Over the past 20 years, Crossroads has been committed to our success. We chose Crossroads to implement ION for the technical expertise and in-depth knowledge they have of ERPLX. I have found this to be true of all the consultants I have worked with over the years from Crossroads. I hope for FIFCO USA and Crossroads RMC to continue their partnership for many more years to come."

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For years, paper work instructions have been a standard part of manufacturing. They were easy to distribute, simple to update, and familiar to operators.

But manufacturing has changed. Products are more complex, customer expectations keep rising, and as experienced employees retire, new hires often need to become productive faster than ever before. As a result, many manufacturers are rethinking how information is delivered on the shop floor.

The Challenge with Paper

Paper work instructions create several common challenges:

  • Multiple versions of the same document
  • Outdated instructions remaining at workstations
  • Time spent searching for the correct information
  • Longer training periods for new employees
  • Inconsistent processes between operators

On their own, none of these seem like a major problem, but together they add up to real quality and productivity issues.

A Shift Toward Digital Work Instructions

One trend we're seeing across the manufacturers we work with is a move toward digital work instructions. Rather than relying on printed documents, operators receive the latest approved instructions directly at their workstation, along with supporting images, videos, and other visual aids. This helps ensure every operator is working from the same information, every time.

Manufacturers making this shift are also gaining new capabilities they didn't have with paper: capturing production data directly from the shop floor, improving traceability, and supporting standardized work across shifts and facilities.

What Manufacturers Are Reporting

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