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/ Categories: Partner News, Event / News

Crossroads RMC Forms Strategic Partnership with CTN Global

Crossroads RMC is proud to announce a new partnership with CTN Global. CTN Global is a leading provider of ERP implementation services in Latin America and Infor’s 2019 Cloud Partner of the Year.

This partnership extends Crossroads RMC customer service and support to our Infor LN and Infor LX customers in Latin America. CTN Global has over 20 years of experience in the ERP space, and over 100 clients globally. CTN Global is headquartered in Columbia with other locations in the Iberian Peninsula and Venezuela.

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Tips:  LX | BPCS | M3

This enhancement allows users to define a Default Billing Reason Code by User Order Class in addition to the Base Order Class. User Order Classes provide configurability for order processing events and the documents to be printed during those events. This enhancement allows users to configure different Billing Reason Codes for each User Order Class. If no specific code is defined, the system will default to the Billing Reason Code set up for the Base Order Class.

Enhancement: Order Hold Audit Functionality

This enhancement introduces an audit file to track all holds added or released for customer orders. The audit file includes details for various types of holds: credit hold, margin hold, customer hold, user hold, and credit card hold. All applications that add or release a hold now write an audit record, capturing the user, date, time, and program associated with each hold action.

A new IDF Order Hold Audit Inquiry application allows users to review holds based on various criteria:

  • Hold type
  • User
  • Specific order
  • Transactions for a customer within a date range
  • Other combinations

Additionally, the selected data can be printed if desired.

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Tips: LN | Baan

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