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CST Adds Warranty Service Claim System to Dealer Portal for LN

Crossroads RMC has once again partnered with Xenitel Managed Service Solutions and CST Industries to create a warranty service claim system for CST’s dealers. The project will provide a way for dealers to create a “warranty request claim” from within the dealer portal, defining the customer and product, and parts that failed, and selecting what parts they are claiming for replacement to install the replacement part. This service will be offered in addition to the parts online ordering system previously developed for CST. 

CST is a global leader in the manufacture and construction of factory coated metal storage tanks, aluminum domes and specialty covers.

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Tips:  LX | BPCS | M3

These programs are used to capture and post shop floor information. Labor reporting, machine time, etc. can be captured by either program. The key difference is that one will also capture the production receipt and backflush components. Based on your company information / transaction process, one of these programs will most likely be used daily to capture current shop floor data. You can use the shop packet labor ticket for the manual recording, and the keying of the data. Alternatively, you can incorporate an automated method like an MES solution to capture the data and streamline the process.

The bubble number is maintained at the component level for each component defined on the Bill of Material. It is an extra user-defined reference number that you can use to re-sequence the maintenance screen display or bills of material listings.

In Infor LX, the system displays the bubble number for the existing child items. Engineering drawings often use a bubble number at the component level on the drawing so that same bubble number can be used on the Bill of Material for a link of the component to the drawing. Alternatively, you may use it simply as a method to sequence the BOM.

Be careful of how you assign the number. It is a good idea to assign the number with a consecutive count by 10 leaving room to allow for component additions to the Bill of Material.

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Tips: LN | Baan

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