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George Moroses

Infor LX/BPCS Tips & Tricks for OPERATIONS: IDF RMA Inquiry

This enhancement provides a robust RMA Inquiry capability. The base RMA Inquiry application delivers role-based functionality to support customer service, sales, pricing and business analysis functions.

The IDF RMA Inquiry presentation enhances a number of customer service and data analysis functions.

  • RMA List provides filters that allow sorting and sequencing by any displayed data field, such as RMA number, customer number, Total RMA amount, request date, good thru date, Customer reason code, Disposition reason code, Q/C reason code.
  • RMA Line List provides filters that allow sorting and sequencing by any displayed data field, such as item number, request date, extended amount, net price, Customer reason code, Disposition reason code, Q/C reason code.
  • RMA detail cards provide additional details about the RMA, as well as about any orders that will result from the RMA.


IDF RMA Inquiry provides significant enhancement to several business roles:

Customer service personnel, customer service managers responsible for handling customer complaints and negotiating return conditions with the customer Warehouse personnel, warehouse manager at the return warehouse. Billing personnel, billing managers responsible for processing credits to the customer and handling questions related to the RMA, return and eventual credit.

Managers responsible for analysis of returns related to reasons for returns, resulting replacement orders, recommendations for improving pricing or internal processes to reduce returns.
 

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Tips:  LX | BPCS | M3

Tips: LN | Baan

Note: The Blocked Operations (tisfc0540m000) session displays the blocked operations.

Introduction

Sometimes a problem occurs that must be solved before an operation proceeds. Examples of such situations are:

  • The quality of an intermediate product must first be inspected.
  • A machine is in repair.
  • A supplier cannot deliver an essential component in time.
  • A customer is late with its payments.

In these situations the operation can get the operation status Blocked.

An operation can be blocked:

  • Manually.
  • Automatically by Quality.

Blocking reasons

Every blocked operation must have a blocking reason. The blocking reason of a blocked operation has two purposes:

  • To indicate why the operation is blocked.
  • To determine which actions you can no longer perform on the operation.

Types of blocking

The following actions can be blocked by means of a blocking reason:

  • Reporting a quantity completed.
  • Reporting a quantity rejected.
  • Reporting a quantity to be inspected.
  • Reporting an operation completed.

You normally carry out these actions in the Report Operations Completed (tisfc0130m000) session.

You can define blocking reasons in the Blocking Reasons (tisfc2100m000) session.

Manual blocking

Use the Report Operations Completed (tisfc0130m000) session to block an operation. When you block an operation, you must also enter a blocking reason. If Quality has already blocked the operation, you can only enter a blocking reason, which is more restrictive than the blocking reason of Quality.

Blocking by Quality Managem

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