Infor LX/BPCS Tips & Tricks for OPERATIONS: IDF RMA Inquiry
This enhancement provides a robust RMA Inquiry capability. The base RMA Inquiry application delivers role-based functionality to support customer service, sales, pricing and business analysis functions.
The IDF RMA Inquiry presentation enhances a number of customer service and data analysis functions.
- RMA List provides filters that allow sorting and sequencing by any displayed data field, such as RMA number, customer number, Total RMA amount, request date, good thru date, Customer reason code, Disposition reason code, Q/C reason code.
- RMA Line List provides filters that allow sorting and sequencing by any displayed data field, such as item number, request date, extended amount, net price, Customer reason code, Disposition reason code, Q/C reason code.
- RMA detail cards provide additional details about the RMA, as well as about any orders that will result from the RMA.
IDF RMA Inquiry provides significant enhancement to several business roles:
Customer service personnel, customer service managers responsible for handling customer complaints and negotiating return conditions with the customer Warehouse personnel, warehouse manager at the return warehouse. Billing personnel, billing managers responsible for processing credits to the customer and handling questions related to the RMA, return and eventual credit.
Managers responsible for analysis of returns related to reasons for returns, resulting replacement orders, recommendations for improving pricing or internal processes to reduce returns.