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Infor LX Tips, Infor LN Tips, BPCS Tips, Baan Tips, Infor M3 Tips & Infor ERP News, Crossroads Connection

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

Crossroads RMC 0 169 Article rating: 5.0

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

Beyond the Four Walls—Achieving Upstream and Downstream Inventory Visibility

Infor LX | BPCS | Infor LN | Baan | Infor M3

Crossroads RMC 0 248 Article rating: 5.0

When an enterprise has many suppliers, dealers/distributors, and customers spread out across the globe, it becomes important that it gains better visibility into inventory outside of its direct ownership and control, on both the supply and demand side. On the supply side, the company has outstanding POs and needs reliable estimates of when those will ship, as well as early indications whenever there will be delays in shipment. Once shipped, updates on the estimated time of arrival (ETA) are important, particularly when there are delays.

This external visibility is even more important during times of disruption. Early visibility into disruptions in supply or rapid changes in demand is key to providing the intelligence to drive agility. By responding earlier, faster, and with more accurate intelligence, a company has more options, makes smarter decisions, and avoids catastrophes.

How do you get that visibility? Here are some options…

And Then There Were None - Short Staffed?

Infor LX | BPCS | Infor LN | Baan | Infor M3

Crossroads RMC 0 434 Article rating: 5.0

So, you implemented your Infor ERP system 5, 10, 15, 20+ years ago, and now there are only a handful of people left from that implementation. Since most of the how and why walked out the door, how much longer can you get by on “tribal knowledge”?  

What’s the best way to proceed? Consider retraining your staff.

Crossroads RMC's consultants have had great success delivering highly impactful, focused training that shows an immediate benefit. Contact us to discuss how we can develop a training plan that is right for your business.

How often are you counting your inventory? Are inaccurate counts affecting your ability to satisfy customer orders?

Infor LX | BPCS | Infor LN | Baan

Crossroads RMC 0 322 Article rating: 5.0

Crossroads RMC Cycle Counting Applications provide:

  • Increased inventory accuracy.
  • The ability to review & approve count before direct update of LN/Baan tables.
  • The elimination of unnecessary re-orders of items with current inventory.
  • Greater ability to satisfy customer orders due to accurate inventory levels.
  • Direct labor cost savings – less staff required for count.
  • Increased productivity during count – counts reduced from weeks to a day.


Learn more about Cycle Counting for Infor LX & BPCS> 

Learn more about Cycle Counting for Infor LN & Baan> 

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