How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

• TELEPHONE SUPPORT:
  Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
• ONLINE SUPPORT:
  Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
• REMOTE & ON-SITE CONSULTING:
  Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
• BUSINESS ASSESSMENTS:
  Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

When an enterprise has many suppliers, dealers/distributors, and customers spread out across the globe, it becomes important that it gains better visibility into inventory outside of its direct ownership and control, on both the supply and demand side. On the supply side, the company has outstanding POs and needs reliable estimates of when those will ship, as well as early indications whenever there will be delays in shipment. Once shipped, updates on the estimated time of arrival (ETA) are important, particularly when there are delays.

This external visibility is even more important during times of disruption. Early visibility into disruptions in supply or rapid changes in demand is key to providing the intelligence to drive agility. By responding earlier, faster, and with more accurate intelligence, a company has more options, makes smarter decisions, and avoids catastrophes.

How do you get that visibility? Here are some options…

Measure what you want to improve.

Six simple words, but put together they convey a powerful concept that can transform manufacturing companies. It’s a basic concept that’s hard to argue with: Collect data, see where the data leads you, and make changes that have a positive impact on the data. Repeat often.

If your company is manufacturing a product, you’re more than likely creating manufacturing variances. These variances tell managers...

The Infor ERP Elephant in the Room That Must Be Addressed

In a recent survey of Infor ERP customers, we discovered that 50% of respondents said that they did not know whether or not their ERP system had the features and functionality required for their business.  50%....1 out of every 2……not good.

Why is this the case? Well, the causes can be traced back to one of the following reasons:

• A key-person has retired or left the company and their knowledge left with them.
• Systems were implemented based on how the previous system worked.
• Upgrades and implementations were viewed as a “technical upgrade”, meaning that the upgrade was done to get off an old or outdated platform. The new version wasn't researched, its functionality was unknown and no one was trained on it.

You may say “So what? Who cares if our team doesn’t know what else is available, or how the rest of the ERP system functions? Does it really matter?”

Yes - It matters more than you think.... 

What will you do when your ERP is no longer supported in 2021?

This is a confusing time for many companies with respect to their ERP system.

"Will I still be able to run my current version?"
"What happens if I want to stay on my version?"
"What options do I have?"

Crossroads RMC is here to help you sort through the confusion and get you to a place where you feel confident about your ERP future.

Let's get started with how we can help. I want Crossroads RMC to…

• Conduct an Infor ERP Utilization Review – Should I consider moving to the latest version of LX in the cloud, or on prem? If I don’t, what are my options?
   
• Set up an Infor ERP Demo System – I want to give my employees a chance to try out the latest version to see if it would be of benefit.
   
• Train My Employees – I want to ensure that we’re operating based on best practices.
   
• Integrate My ERP to External Systems – My company uses separate systems that don’t talk to one another and that is really inefficient.
   
• Brainstorm With Me – I’m not sure what to do. I need to talk through some scenarios with someone who has been there, done that.
   
• Support My Users – I’m short-staffed. I may upgrade, or I may stay where I’m at. Either way, I could use someone to handle our ERP issues. Please help!

Contact us at 800.762.2077 or click here to request a free phone consultation and we'll get you back on track.