But manufacturing has changed.

Products are becoming more complex. Customer expectations continue to rise. Experienced employees are retiring, while new employees often need to become productive more quickly than ever before. As a result, many manufacturers are rethinking how information is delivered on the shop floor.

The Challenge with Paper

Paper work instructions create several common challenges:

• Multiple versions of the same document
• Outdated instructions remaining at workstations
• Time spent searching for the correct information
• Longer training periods for new employees
• Inconsistent processes between operators

None of these issues may seem significant on their own, but together they can impact quality, productivity, and employee confidence.

A Shift Toward Digital Work Instructions

One trend we're seeing across the manufacturers we work with is a move toward digital work instructions. Rather than relying on printed documents, operators receive the latest approved instructions directly at their workstation, along with supporting images, videos, and other visual aids. This helps ensure every operator is working from the same information, every time.

Beyond Better Documentation

Digital work instructions do more than replace paper. When integrated with an Infor ERP system, they become part of the manufacturing process itself.

Manufacturers gain the ability to:

• Capture production data directly from the shop floor
• Improve traceability
• Monitor operator performance
• Support standardized work across shifts and facilities
• Reduce training time for new employees

The result is greater consistency, improved visibility, and better quality.

Real-World Results

We've seen manufacturers achieve measurable improvements after implementing digital work instructions, including:

• Reducing employee training time from one week to three days
• Improving quality scores from 68 to 93 within 12 months
• Maintaining a 100% first-pass yield for eight consecutive months
• Accelerating the development of new hires into specialized welders
• Increasing productivity enough to establish dedicated quality operations

While every organization is different, the common thread is clear: providing operators with the right information at the right time leads to better outcomes.

Final Thoughts

Technology alone doesn't improve manufacturing. Providing people with the tools, information, and processes they need to succeed does. Digital work instructions are one example of how manufacturers are extending the value of their Infor ERP investment while improving quality, productivity, and workforce development.

If you're exploring ways to standardize work on the shop floor or improve operator performance, we'd be happy to discuss what's working across the manufacturing industry and how those ideas might apply to your organization.

→ Start the conversation

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